Doba ‑ Dropshipping,22 reviews
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Doba很容易使用。你必须阅读指导ion and or watch the tutorial videos. Its kind of selfexplanatory if you do a little research and if you google how to fix an issue if you get stuck it will come right up. Its expensive but in the first week i did get a big sale. I dont like that there are no telephone numbers to speak to anyone . Doba should allow a certain amount of calls per day starting in the morning until there agreed upon amount of calls are reached, then make chat and email available for the rest of the day then everbody can be happy.
Hello The Lovely Hen,
Thank you so much for taking time to post your review. My name is Whitney and I am the Head of Operations and Business Development here at Doba.
I am very happy to hear that you are enjoying the business you are doing with Doba! I would like to let you know that we do have a phone number to contact our agents, along with a calendar link you can use to schedule a set time to be called by one of our agents and have a 1x1 training with!
Our customer service department is open Monday - Friday from 7am to 5pm MST. You can contact us via
Phone: 801.682.4666
Email: Help@doba.com
Chat: Within your Doba account
Or you can schedule a call with us through this link: https://meetings.hubspot.com/whit-hopkins/doba-customer-service
I hope that this helps you!
在这个“商人”体验,that is for sure - there are No guarantees. Supplier's who are good, and honest supplier's are really hard to find. Doba does have a pretty good platform however, if your niche is in food or Organics (like my niche) it is not for you. Do Not fall for the so-called "employee discount" it is just a ruse to get you to sign on for a year locking you in with a "Grandfather Clause" If you should sign up, do the month by month you will not have regrets doing business this way. Unfortunately, after just two weeks into my annual membership started, 3 of the supplier's that I could use (the only one's available with Organics, and the complete reason I signed up for an annual membership) left Doba, leaving me unable to open up my store again, because another dropshipping supplier's third party app did even worse. Thus, 2 very costly annual memberships, and my store is closing! Do not let this happen to you. Anyone who signs up only gets 72 hours to get a refund with Doba (even if it is an annual membership). So, my suggestion is to always ask first about the refund. Best Bet is to pay by the month that way if your supplier's end their relationship with any third party app, you can move on without losing that $400+ you paid or $700+ whichever is relevant. HeavenAh Organics is closing on the 30th with this whole year membership that just started because Doba does not have enough products. I cannot keep the doors open without products for my niche. No compassion or understanding matters to third party apps. Lesson learned.... Thanks Doba, Ms. Tawnie
Hello HeavenAh,
My name is Whitney Hopkins and I am the head of Customer Relations department here at Doba. First off, I would like to thank you very much for your review! Next, I am extremely sorry to hear that you are having a hard time with Doba.
UNFI notified us that they were leaving Doba as they were closing their Dropshipping Module completely. They were going to be working exclusively with one of our partners going forward. Due to this we did have to remove their items, however, we do know how large of a supplier they are and how many customers use them so we decided to try to work with our partner to bring them back on.
We were successful in getting approval to bring UNFI back to Doba, and are currently working on getting the integration set up. We don’t have an exact ETA on when they will be back, but we are hoping within the next few weeks.
I worked with Tawnee and our VP of operations on your account. Unfortunately she was denied refunding you, however I gave permission to add 2-3 months onto your account. Thus giving you extra time once UNFI is back on to re-build your catalog.
I am happy to help you address any further concerns regarding them.
I've been with Doba for at least 2 years. The wholesale prices are mostly too high to make a good margin. Also, most suppliers they have on the platform are not fully vetted, it seems.
I have placed many orders, for them to be canceled due to the supplier not having the inventory, even if they say its in stock. When that happens, shopify takes out the fees such as processing and credit card fees, etc. When an order is canceled due to DOBA not having sufficient inventory information, I LOSE money. Lets say a customer bought something and their total is $355. If you can't fulfill the order, then you have to cancel (all due to DOBA) and refund the customer. After all is said and done, I lost $45 just because they canceled an order and I won't see the difference. You will literally have to pay out of pocket for DOBA's mistakes such as this.
To me, the annual payments are NOT worth it. SAVE YOUR MONEY.
They do not hold their suppliers accountable, they do not care what you have to say, they will not making it better and will just say they will. It's just exhausting. Not to mention, most of the furniture the suppliers supply on the platform, have gotten terrible reviews and are cheaply made.
Do not waste your time and hard earned money on this joke of a platform.
I really wanted to like DOBA and gave them MANY chances, but losing money one transaction after another is unacceptable. DO BETTER
Hello Dakoda Goods & Co,
Thank you so much for taking time to post your review. My name is Whitney and I am the Head of Operations and Business Development here at Doba.
While not every product has a large profit margin due to the suppliers listing the items on our site at their own prices, there are many products on Doba that you can make money off of. We have many retailers that make their sole income from selling Doba items on sites like eBay and Amazon.
We have a team that does create curated lists of high profit items along with monthly, quarterly, and yearly sales where our suppliers offer 5%-10% off the original pricing. And if you go to our site there is a tab titled High Profit that offers products with 20% margins.
Additionally, I am sorry to hear that you have dealt with so many cancellations. I would like to say that we do hold our supplier’s accountable for cancellations, as one of the most important metrics we measure when deciding to keep or remove a supplier is their cancellation percentage. I would like to hear more about these cancellations that have happened to you, as i am one of the decision makers on suppliers being removed, and am over the team that contacts the suppliers with warnings regarding issues our customers face with them.
I would like to offer my personal help in figuring this situation out with you, and I will do everything in my power to make this right for you. Customer satisfaction has been and always will be my number one goal. Please feel free to contact me! Just chat, call, or email my customer service team and ask for Whitney. If you leave a name and number or email I will contact you as soon as possible.
I look forward to hearing from you, and hope to help you.
BEWARE!! YOU CANT MAKE MONEY! Almost every item on here is priced at or ABOVE retail price. I even found suppliers listing their prices on Doba higher than they sell it to consumers for. The only way you can make money is if your customers do not do any sort of product research before buying... Research shows, "90% of consumers research products before buying them online. The report also found that while 79% of customers consider price to be the most important factor to research before purchasing an item online".
Thank you for your review! My name is Whitney and I am the Head of the Customer relations department at Doba.
While not every product has a large profit margin due to the suppliers listing the items on our site at their own prices, there are many products on Doba that you can make money off of. We have many retailers that make their sole income from selling Doba items on sites like eBay and Amazon.
We have a team that does create curated lists of high profit items along with monthly, quarterly, and yearly sales where our suppliers offer 5%-10% off the original pricing. And if you go to our site there is a tab titled High Profit that offers products with 20% margins.
Finding items that sell the best are different for every person, and can sometimes take time to find the items to profit off of. I do see that you just signed up for our site yesterday. We encourage all users who sign up for our 30 day free trial to explore our extensive catalog of 300,000 products. Many users spend the duration of their free trial carefully researching and selecting products to find profitable products to list on their selling sites.
My support team's main goal is to help our free trial users connect their store, find products to sell, listing those items and getting at least one sale before the 30 day free trial ends. We are happy to help you learn how to sell our Doba items. Feel free to contact us via email: help@doba.com
太可怕了!如果您计划使用谷歌广告,do not use Doba. They do not require their sellers to post their UPC or GTIN numbers for products. Without these numbers, you will get from Google a Misrepresentation Violation and your account will be Suspended! I have to start from scratch and find a new Supplier, reload all of my products and basically wipe out a month's worth of work. Then cross my fingers that after all that work, Google will take me back. Doba has Ruined Me! Do Not Purchase Doba!
Hello Sweaty Runner Treadmills,
My name is Whitney Hopkins and I am head of support here at Doba. First, I want to thank you so much for your feedback! Second, I want to apologize for the issues you are experiencing with our suppliers and items.
It is true that we do not require suppliers to have GTIN’s or UPC’s. However, we do have a filter in the catalog to be able to view items only with UPC’s to avoid items that do not include them. In addition to that, our customer service team does provide Authorization Letters to help provide proof of our suppliers and items authenticity.
If you would be willing to consider giving Doba a try again, We would be happy to help you try to resolve this issue and hopefully get Google to remove the violation. We will even offer free subscription time on your account so that you can continue to use Doba while we work on getting your account with Google re-established and in good standing. That way you are not out any money while we work on a resolution together.
If you are interested, please contact our customer support team, and ask for Whitney. They can provide my email address to you, and we can get started. Our email is help@doba.com and our phone number is 801.682.4666 or you can use our online chat.
Again, I am very sorry that this happened but customer satisfaction is always the biggest thing I, and my team strive for. I hope to get the chance to help you, and will do anything that I can in my power to make it right so that you can have success in your online selling journey.
Thank you.
Sellers are not serious at all I used to love using Doba but not recently I have been running into all types of issues from shipping orders with Walmart packaging to shipping fewer quantities than what I paid for which made me chase the seller for 2 weeks and ended up with requesting a refund. when it comes to cost most sellers have high prices than the market itself so not really a good fit for dropshipping. will be switching to better platforms soon
Hello Blak Hom,
My name is Whitney Hopkins and I am head of support here at Doba. First, I want to thank you so much for your feedback! Second, I want to apologize for the issues you are experiencing with our suppliers and their shipping.
I would like to say that we do hold our supplier’s accountable for everything regarding shipping, returns, etc. I would like to hear more about these issues and the specific suppliers you are having these issues with, as I am one of the decision makers on suppliers being removed, and am over the team that contacts the suppliers with warnings regarding issues our customers face with them.
I would like to offer my personal help in figuring this situation out with you, and I will do everything in my power to make this right for you. Customer satisfaction has been and always will be my number one goal. Please feel free to contact me! Just chat, call, or email my customer service team and ask for Whitney. If you leave a name and number or email I will contact you as soon as possible.
Phone: 801.682.4666
Email: Help@doba.com
Chat: Within your Doba account
I look forward to hearing from you, and hope to help you.
- Whitney
It's nothing less than perfect. I received my first dropshipping order with it instead I worked really hard with others with no growth.
Hello Health n Apparel,
Thank you so much for your feedback! Our customer service team is always happy to help you if you happen to ever run into any issues. We look forward to doing great business with you! Happy Dropshipping!
Doba is a good app but needs some changes. I have had trouble importing product. I was able to use Doba free for a little bit but during this time I had a lot of trouble with importing items. Also had to remove thousands of products because some only partially imported.
Thank you for your feedback, and we apologize that you didn't have a great experience during your trial.
If you have are interested in giving Doba another shot, we would be happy to offer you an additional 30 day trial along with our customer support calendar link that will allow you to book a training with a representative to go over exporting, importing and listing to ensure that all error or issues are handled on the call or escalated to the tech department.
Please feel free to contact our online customer service or email to help@doba.com directly.
Have a nice day!
Doba Customer Success Team
Doba has number of glowing issues. It needs to import weight of items for suppliers who ship by weight. It is missing as Fulfillment Service in Shopify. It seems to require you to manually add tags one a time before Listing to Store. It would make things easier to bulk add tags or collection if shop uses manual. Add an option to MSRP instead of Compare would be nice I would like to note that Developers should communicate a little better with customer service. They should up docs more so Customer Service can help people better and customers aren't as frustrated. And I would like to thank Whitney for our little discussion on how to improve Doba.
Thanks for your suggestions!
Actually, we support bulk add tags, and you can contact our online customer service to understand how it works.
About your other suggestions, we will note them and make improvements in the future.
In order to follow up on your questions more comprehensively, can we have your doba retailer ID? Thanks!
Doba customer service team
help@doba.com
It was good , up and down , next time it will be much better, and thanks for your help on every level and taking mine call and explaining how it works , i am very pleased with the service .
Hello Home & Garden Sales Direct ,
Thank you so much for your feedback! We are always looking to improve, so your feedback is greatly appreciated. Please feel free to contact our customer service team if you ever have issues or recommendations on how we can improve our site.