欺诈过滤器,199 reviews
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This app does not work at all. As this app is by Shopify, I reached the support and explained everything, how it is not working. Finally got a reply from them to use another app. Then why this app is there? Not at all satisfied
你好,在那里。I'm sorry to hear that the app wasn't working for you, and I appreciate you reaching out to our team about this. If you experienced a technical issue with the app, please know that our team will investigate and do what we can to resolve it. -Sophia, Shopify Support
Pretty poor. All criteria has to be met for it to work. so if you put a name and an address for example, both would have to match in order for the filter to be applied. Then if the person simply changes their address it wouldn't work. This means in order for it to be effective you have to create 100's of separate filters for each rogue customer. It would instantly transform this app with the simple addition of giving us the choice to add filters with an AND/OR option but considering everyone have been requesting this same feature for almost 2 years I doubt they will implement it. You just get a canned uninterested response saying. "we will pass on the request to our engineers" Don't bother with this app it wont do what you want it to.
你好,在那里。Thank you for sharing your feedback. We can see why adding additional options to the logic rules would be beneficial to prevent recurring orders. We would be happy to pass your feedback along to our developers for future considerations. Cheers! -Mac, Shopify Support
App doesn't work.
Filter Tagging could be an option but it is missing/not available in this app.
Also the rules doesn't apply immediately.
你好,在那里。谢谢你花时间leave a review. Could you let me know what specifically wasn't working with the tagging? If you can share more context I'm happy to look into this with our team for you. You can also create a support ticket with our team if it's regarding a bug or specific issue. -Rio, Shopify Support.
I installed this because the app is advertised as being able to "block" a customer from ordering, but that is false advertising. You can only cancel the order or send yourself a warning. So I uninstalled it. Absolutely terrible.
Thank you for taking the time to share your feedback. To clarify, you can use Fraud Filter's rule-based functionality to block orders, and to prevent certain known customers from ordering. If you want to give it another try and need some guidance on setting up a rule, please get in touch with our team here: https://bit.ly/2AWw5VA. -Sophia, Shopify Support
Useless. I need to blacklist customer from placing an order. I have been getting some fraudulent orders, all from same email domain. I am ending up cancelling them and refunding, but it still costs me fees. I would appreciate if we can prevent some customers (filtered by IP, domain, name or delivery address) form placing an order in the first place.
Thank you for your feedback. I'm sorry to hear that you've been dealing with this, and I'll be sure to share this with our developers for consideration in future updates. -Sophia, Shopify Support
no sirve para nada , llevo 2 meses indicando nombres y datos de clientes y pedidos para filtrar y siguen entrando ordenes fraudulentas
Avoid this app, don't waste your time on it. I am still getting orders from the customers who are blocked for filing false charge backs. This is create a rule by identifying all the key indicators which can identify the customers. For example: IP, Shipping address, phone number, card# etc. It doesn't even give a hint that this customer is on the block list. I email shopify support about it, but didn't get a resolution.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. I'm sorry to hear the filters you've set up in the app don't seem to be working as expected. I'd encourage you to connect with our Live Support Team using this link (https://bit.ly/3c5icUc) so you can work with one of our advisors to get this resolved. - Blair, Shopify Support
I don't recommend it. The parameters are extremely limited, I put in some straightforward ones just to try to get it to work at all and those didn't work. Support was not helpful and just gave me a list for better apps that are not free instead of understanding this app enough to help me get an use out of it. You should also have a couple of examples that would commonly be used and actually work with the app.
Thank you for taking the time to share your feedback here. I would encourage you to contact support again with some concrete examples of orders that met your parameters and still came through. If the parameters aren't working as expected, our support team should be able to help you troubleshoot those or escalate you to a technical specialist.
As well, I can definitely appreciate how helpful it would be to have a help doc of example perameters. I'll be sure to pass that on to our development team as a request. Thank you. - Brie, Shopify Support
It won't allow you to make a requirement for the BILL TO and SHIP TO addresses to be the same. This is key to stopping fraud for us. Credit card owner is never the person fraudulently using the card, and buying and having delivered our products. It is going to a different home address. Therefore making it obvious that two different addresses are needed in defrauding a company of their consumer good. Basic knowledge in fraudulent activity and easy solve for Shopify but they haven't.
Thank you for your review. I can definitely appreciate your need to prevent orders with high risk status. As such, I have shared your feedback with our developers for consideration.
In the meantime I do want to draw your attention to Shopify's built in fraud detection (https://bit.ly/3SAfef3) services. By switching to manual payment captures (https://bit.ly/3ZgomYY) and reviewing each flag you can choose to decline such orders. -Olivia, Shopify Support
Same fraud guy orders from me every month and my other fraud software catches him but Fraud filter does not. Shopify developers need to address blocking fraud emails that are blacklisted.