Grapevine Surveys

Grapevine Surveys

Built for Shopify
Free plan available. 28-day free trial.
Rating (5.0)
Reviews
150
Developer

Highlights

Meets Shopify's highest quality standards for speed, ease of use, and merchant value

Built for your business
  • Use directly in Shopify admin

About this app

Launched

August 17, 2017

语言

English

Works with

Shopify POS, POS, ReCharge Payments, Klaviyo, Google Analytics

Gain valuable customer attribution and experience insight to optimize your ad spend and operations.

Use Grapevine to quickly and easily build post purchase surveys, gather zero-party data and gain insights on your customers. HDYH, multiple choice, NPS and more! Use the information to inform your marketing spend and find out where your customers are really coming from. Grapevine will track all submissions including the order value against each survey response. Discover your best performing channels by comparing customer spend.

Use Grapevine to quickly and easily build post purchase surveys, gather zero-party data and gain insights on your customers. HDYH, multiple choice, NPS and more! Use the information to inform your marketing spend and find out where your customers are really coming from. Grapevine will track all submissions including the order value against each survey response. Discover your best performing channels by comparing customer spend. more
  • Setup new vs returning post purchase surveys on the order status page
  • Survey customers at multiple touch points using the standalone survey feature
  • Analyse survey responses against revenue to monitor best performing channels
  • Publish a post purchase survey on multiple channels including POS
  • Post purchase surveys with no branding and unlimited responses

Pricing

28-day free trial

Development Stores

Free

  • For all Development and Partner Stores
  • All features and integrations included

Complete

$25/month

  • Unlimited Responses
  • No Branding
  • Multiple Surveys
  • Surveys on Different Channels
  • Survey stats and reports
  • Multiple Integrations
  • And more...

Development Stores

Free

  • For all Development and Partner Stores
  • All features and integrations included

Complete

$25/month

  • Unlimited Responses
  • No Branding
  • Multiple Surveys
  • Surveys on Different Channels
  • Survey stats and reports
  • Multiple Integrations
  • And more...

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.See all pricing options

150 reviews

Overall rating
5
Counts per rating level
  • 93% of ratings are 5 stars
    140
  • 6% of ratings are 4 stars
    9
  • 1% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to track customer acquisition channels and offer insights into customer behavior. Its simplicity, quick setup, and intuitive interface are highly valued. The post-purchase survey feature and the 'how did you hear about us' function are particularly useful for understanding customer sources. The easy-to-read dashboard aids in decision-making based on survey results. The app is affordable, reliable, and effective, with responsive customer support.

July 5, 2023

伟大的应用,客户问我们所有的第一次they found us using it and then back that into our CAC (reported sales by channel by spend) that we drive marketing budget decisions on. I've been around for a long time and spend a lot of money on different martech solutions (Mixed media modeling, multi-touch, incrementality, etc.). For the $ (and resources of startup) nothing comes close and have found more complicated things generally don't do better (makes sense when getting into large scale advertising with TV especially) but not at the scale of most shopify stores. You can't spend $25/ month in a better way if you have any kind of paid media budget in more than one channel.

Little Hunter
United States
6 months using the app
工会工作程序replied July 5, 2023

Hi Dustin, thank you for this super review. Great to hear that the app is providing such valuable insight into where your first time customers are coming from. We have more exciting features planned for Grapevine that we hope will continue to add to the value of the app.

August 28, 2023

Steve Jones rocks! Need something? Just ask! Customers love to tell you where they came from, now you can see what works and whats does not! Now they Even have an “other” option so customers can type in how they found you! This team never fails a win win for all involved! Intuitive, easy, simply priceless! Thx!!!!

Bluefishfinder.com
United States
Almost 5 years using the app
工会工作程序replied August 30, 2023

Thank you so much for your very kind review Diane, it's really appreciated. Glad you're finding those free form 'Other' answers useful in your attribution survey. If you need any help with standalone surveys or returning customer surveys... then please just ask!

February 13, 2023

Great app. I find it super helpful to know where my customers are coming from and by having the post-survey I am able to find out that exact information. Its easy to use, quick to setup, and it's really affordable if you have a small business or a large business. I recommend to all.

The Space Safe
United States
Almost 2 years using the app
工会工作程序replied February 14, 2023

Thanks for taking the time to leave such a lovely review of our Post Purchase Survey app Oscar. We're glad to hear that the Survey is delivering just what you need!

About this app

Launched

August 17, 2017

语言

English

Works with

Shopify POS, POS, ReCharge Payments, Klaviyo, Google Analytics

Built by Union Works Apps

About Union Works Apps

5.0 average rating

6 years building apps for the Shopify App Store

Support

Send a message

support@grapevineapp.zendesk.com

Resources

FAQ

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