NPS & customer satisfaction

NPS & customer satisfaction

Price: Free
Rating (4.0)
Reviews
35
Developer

Highlights

Speed tested
  • Low impact to your online store
Built for your business
  • Use directly in Shopify admin

关于这个应用程序

Launched

November 26, 2018

# About Net Promoter Score from LoyaltyLion Research shows that unhappy customers tell more people about their brand experiences than happy ones. This can significantly impact revenue and reputation. At LoyaltyLion we know that long term customer loyalty and satisfaction are intrinsically linked. Using this free app you will be able to monitor your store’s overall customer satisfaction score, and see how each individual customer rated their interaction with your business. # Key...

# About Net Promoter Score from LoyaltyLion Research shows that unhappy customers tell more people about their brand experiences than happy ones. This can significantly impact revenue and reputation. At LoyaltyLion we know that long term customer loyalty and satisfaction are intrinsically linked. Using this free app you will be able to monitor your store’s overall customer satisfaction score, and see how each individual customer rated their interaction with your business. # Key... more

    35 reviews

    Overall rating
    4
    Counts per rating level
    • 60% of ratings are 5 stars
      21
    • 26% of ratings are 4 stars
      9
    • 11% of ratings are 3 stars
      4
    • 0% of ratings are 2 stars
    • 3% of ratings are 1 stars
      1
    October 12, 2022

    Good app but really basic, i hope you guys make comment and translate feature. but its free so i guess there is nothing to complain..

    MusaMix
    Finland
    时间using app: 20 days
    July 7, 2022

    Good app but very basic, I wish customers could leave a comment with their score so we could see what the issue was.

    NICCE
    United Kingdom
    时间using app: About 1 month
    June 20, 2022

    The good things; it is easy to install and is non intrusive. The survey is after the purchase. The scores are accurate and tie back to orde rnumbers so a big plus. Its free (a big plus) The cons; so in case someone does give a negative rating, he should be given a feedback form on what we can improve. Else its very difficult to get actionable feedback to work on. NPS score as such is a good indicator, but what next? I would have been happy to pay if there was a feedback option - but there is none so rating it 4 stars.

    CZTL
    India
    时间using app: 2 months

    关于这个应用程序

    Launched

    November 26, 2018

    Built by LoyaltyLion

    About LoyaltyLion

    4.5 average rating

    8 years building apps for the Shopify App Store

    Support

    Send a message

    support@loyaltylion.com

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