Shop channel

The shop platform has truly been a game-changer for my business. Not only has it facilitated our growth, but it has also enabled us to establish deeper connections with our customers - something I absolutely love!

From the moment we integrated the shop features into our business model, we noticed a significant uptick in sales and customer engagement. The user-friendly interface made it easy for us to showcase our products in an appealing manner, and the seamless checkout process undoubtedly contributed to the increase in conversions.

However, what truly sets this shop apart is its ability to foster customer relationships. The built-in tools for personalized communication, such as automated follow-up emails and order updates, have allowed us to stay connected with our customers even after they've made a purchase. This ongoing interaction has not only led to repeat business but has also given us valuable insights into our customers' preferences and needs.

Furthermore, the shop's analytics dashboard has been an invaluable resource. It provides us with detailed information about our customers' behaviors and purchasing patterns, empowering us to tailor our offerings to better suit their desires.

As a business owner, I can confidently say that the shop has helped us not only grow financially but also emotionally connect with our customers on a deeper level. The positive impact it's had on our brand reputation and customer loyalty is truly remarkable.

In conclusion, I'm absolutely thrilled with the results the shop has brought to my business. It's more than just a selling platform; it's a tool for fostering connections and creating memorable shopping experiences. If you're looking to take your business growth and customer engagement to the next level, I highly recommend giving this shop platform a try!

Having been featured as one of the top mattress retailers on the Shop App has not only been an honor but a transformative experience for our brand, Mattress Central.

User-Friendly Design: The user interface is exceptionally intuitive. Whether you're a tech-savvy millennial or someone who’s only recently begun to embrace online shopping, navigating through the myriad of products has never been easier.

Reliability: With other platforms, we've faced hiccups, especially during high traffic sales events. Shop App, however, has consistently proven its stability, ensuring our customers have a seamless shopping experience any time of the day.

Enhanced Visibility: Being featured prominently has directed a significant flow of organic traffic our way. It's evident that Shop App not only values its retailers but also ensures they shine on their platform.

Safe and Secure: Our customers frequently commend the safety and transparency of the checkout process. This has boosted their confidence in online purchases and, in turn, has reflected positively on our sales and customer loyalty.

Feedback Loop: The review and feedback system in place allows us to directly communicate and address any concerns our customers might have. This open channel has paved the way for improved customer satisfaction and brand trust.

In conclusion, partnering with the Shop App has been a game-changer for Mattress Central. The app’s commitment to showcasing quality retailers and ensuring user satisfaction aligns perfectly with our core values. We look forward to a long and prosperous association and heartily recommend the Shop App to other businesses and customers alike.

Warm Regards,
Team Mattress Central

For about 3 weeks now, almost every purchase made via the Shop channel/app has ended up being a fraudulent order. Not only that, the orders were not flagged by Shopify's system - Shopify Fraud Protection did not catch those things and we got hammered with fraudulent orders and chargebacks - we found out on our own either from people calling in after the orders went through, or when we look through the order details and payment capture information. Yes, we do look at each order that comes in - we're not a large company, we're a small business, and we like to know where each one of our products go to; being that we are a small business, these fraudulent orders have caused financial losses and the stress on the team is almost unbearable.

The first one we noticed was about two weeks ago, when that person actually called us and told us they never placed this order. The shipping address was his mother’s and the billing address was his old address. He said he hadn’t used the Shop app in months. We chatted with Shopify’s support but the only thing they said was that they think that person's account got hacked.
Fast-forward to two weeks later, and we get a chargeback from someone else with nearly the same story. They ordered something that’s custom-made and takes about 4-6 weeks to build, so it hadn’t even shipped yet - but production has begun and parts ordered so that sucks a bit. But, same story: they had never heard of us, and didn't even know we made licensed Star Trek things.

A bit of digging, and we see more orders where chargebacks were filed but they were protected by Shopify’s Chargeback Protection and we didn’t even get notifications about those. But all of those were also pretty much the same stories.
And here’s where it gets really weird: The shipping addresses do match those of the owners of the hacked accounts, are all correct - some packages are still en route, and some are at nearby UPS stores waiting to be picked up. So no, the scammers who hacked those accounts don’t even have the merchandise.

Here's actually a little excerpt of the chat with Shopify after a call with the first customer mentioned above: "16:59 Agent (Support Advisor): Thank you for waiting we have double checked our resources and also based our Support Shop Department they mentioned to me that they don't have the visibility as to why this particular order got a fraudulent or high risk they can only provide some general information or general insights and suggestions:

16:59 Agent (Support Advisor): * Account security: It is possible that the customer's account may have been compromised or hacked. In such cases, fraudsters gain unauthorized access to the account and place fraudulent orders. It's important for customers to use strong, unique passwords and enable two-factor authentication (if available) to enhance the security of their accounts."

PLEASE Shopify, do not tell us fraud can happen and to use your fraud prevention system like you did in another review. We ARE using your fraud prevention and your system doesn't catch it!!

Great app. Most of my sales come from here. As a store owner, you need to put your products in front of as many potential customers as possible.

I am so happy I can provide my customers with this payment offer. I have been receiving more customers and making sales Thank you SHOP