Recharge Subscriptions,1,460 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its customization options, reliable performance, and attentive customer service. They value its data storage and export features, as well as its smooth migration process. Some merchants find the back-end subscription management and customer dashboard setup confusing. The pricing may be steep for smaller businesses. However, its scalability, functionality, reporting capabilities, and revenue-driving potential are highly regarded. Its onboarding, account management, and B2B support are also praised.
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We are very pleased with ReCharge for the two months we've been using it. Our main worries are keeping things in stock to keep up with our subscriptions! Our time with the growth manager is coming to a close next week and I'm curious to see if that will impact our experience. So far we are pleased with the support and feel like we chose the right subscription app. In terms of improvements, we would like a feature where you could safeguard your subscription supply. For instance, there were times that we put a product out of stock in Shopify, so we have enough to fulfill subscription orders of that product. But to do that, you have to select "Create order always (and reduce inventory)." However, we then found in the ReCharge Customer Portal those products that are out of stock in Shopify, are in stock in the Customer Portal because of that order processing setting - which allows customers to change their subscription to something else that might be getting rationed. I think there needs to be additional controls to help stores manage and prioritize subscription orders and customers because it can become quite complex. We also had an issue with multiple shipping charges if an order included multiple subscriptions that have different recurring schedules. We are using ReCharge Shopify Checkout Integration and ReCharge says it is an issue that Shopify needs to solve, along with the 2.0 subscription widget not switching the price label between one-time and subscription options. I would like ReCharge and Shopify to work together to solve important issues that affect both of their customers.
I was sold and even signed a big expensive contract to migrate to recharge. I migrated all my customers and their has been glitch after glitch and it's a headache every single week. Beware if you are an established business with a lot of subscribers before you migrate to recharge. They are good sales people.
*update for 2023 - After getting through a rocky migration and having custom coding done to the portal, we are in a good place with recharge. I like it. Recharge also gave me a credit to my contract which I appreciate. They do have a lot of nice features like one time add ons and the back end is easy to use and figure out. I have bumped it up to a four because we are in a good place post migration and fixing all the bugs.
The SMS feature wasn't working as expected. The 3-day notice to our customers (prior to shipment) wasn't going out. That's the most important text! Taylor P. was super helpful in getting the issue resolved. It did take a few weeks, but he maintained communication with me on a weekly basis do I knew the issue was still on his radar which gave me peace of mind. Taylor P was awesome! Thanks again for your diligence and attention to our issue. While I give the app 4 stars, I give Taylor P 5 stars!
We're glad to hear that Taylor was able to keep you up to date with regard to getting your concerns resolved. Thank you for taking the time to leave us a review and your feedback.
- Ty Bailey | VP of Services
Great customer service by Taylor P but there's still room for improvement in the app, in terms of regenerating updates from Shopify to Recharge.
Is there a timeline for regeneration or updates will be made automatically could be implemented anytime soon? As for now, I find it a bit frustrating and efficient whenever I make a change in the Shopify setting, I would need to let the Recharge team know so they can help regenerate.
One of the best Apps for subscriptions with many more features like third-party app integration, flows, etc.
The app support experience is also good.
We appreciate your shout out to the support team - and glad to hear that you're enjoying the array of features that we have to offer to keep our merchants successful!
- Ty | VP of Services
Overall customer support is good and responsive. they helped with my issues in a timely manner.
features are good and the subscription product works great with shopify
Difficult to manage your own account settings, not clear how to manage yoru plans or see your cumulative fees
Excellent support! Nikola was great help. Documentation could be better tho. Some things are unclear like changing some things in bulk could be better documented.
We really appreciate your feedback and will be taking the time to bring your review up to the rest of our team for future updates. Thank you for the shout-out to Nikola!
- Ty | VP of Services
Good application! Not much control from the admin side but ReCharge support is responsive and efficient.
Im rating the agent not the app, handled my enquiry first time fast! The app is ok but very fiddley to get it to work as required
ReCharge has made it easy for us to offer subscription shipping to our customers. The only features I'd like to see in upcoming releases are: - Full multi-currency support (in the works)
- WYSIWYG editor to updating email notification templates
- A more intuitive way to offer free shipping for subscribers only