B2B Wholesale Club,658 reviews

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
    563
  • 6% of ratings are 4 stars
    38
  • 0% of ratings are 3 stars
    3
  • 1% of ratings are 2 stars
    9
  • 7% of ratings are 1 stars
    45
What merchants think

Feedback submitted

商人欣赏这个程序的易用性,cost-effectiveness, and positive impact on business operations. It's praised for managing wholesale orders and pricing, with features like individual price setup and handling complex pricing structures. The seamless integration with Shopify stores, compatibility with other apps, and responsive customer support are also highly commended. Merchants value the 30-day free trial, large inventory handling, and support for international retailers with multi-currency functionality. The live chat feature, simple backend setup, and POS system compatibility are also noted as positives.

September 12, 2023

5 STAR FOR SURE!!!!!! Loving this app so much - I highly recommend! They have an amazing team that will make sure to guide you through the steps until everything is set in order for your wholesale clients to be able to use the app flawlessly, love it!!!

Also, one of the representee by the name of Kay, gave us awesome guidance & assistance and made sure that we were on the right track to get everything started and her email response time was definitely fast and on point. It's always a plus when you can run into a company whose employees are really passionate about their work - this lets me know that they put a lot of work into their company and highly respect their customers.

Overall, there customer service and the platform are A-1 and I would not advise using any other B2B wholesale app, especially if you're not so tech savvy...... this app is perfect. :)

Oh, forgot to mention... you also get a 30-day free trial to really understand how the system works before making a purchasing decision. Thank you so much Orbit / Kay - we are definitely looking forward to using the app on our website for as long as your app is active - you have a long-time customer for sure!!!

Thanks again guys & God Blessed!! :)

Hippy Mood
United States
8 days using the app
Orbit replied September 15, 2023

Wow this is an exceptional review!! I really appreciate you taking the time to share these kind words!! I'm so glad to hear you've had such a great experience :) - Emily, Head of Support

August 22, 2023

This is a premium app. The best part is the support that comes with it. I ran into a few problems during set-up due to a paid theme I am using that uses complex Ajax cart functionality. When I contacted the support of the theme, they wouldn't help. The support of B2B Wholesale Club supported immediately and solved the issue as well as many others. I tried out a few other Wholesale apps. Nothing compared to this app. If you want to set up a wholesale online shop without paying for Shopify Plus, this is the best app you will find.

Copricap Wholesale
Germany
21 days using the app
Orbit replied August 24, 2023

I am blown away by this review!! Thank you so much for the kind words! - Emily, Head of Support

June 21, 2023

我刚刚安装了应用程序,已经开始OB欧宝娱乐APPcreating the custom pricing and product visibility rules - but so far I'm loving it. The reason I'm giving it 5 stars already, is because I've had many questions during the install and setup process, and the customer support (Alex) has been instant and absolutely fantastic. This is always a crapshoot when you have 3rd party apps installed on your store, and it's so good to see this level of service right out of the gate. I will update my review once our theme has gone live and we see how it has improved our functionality.

ethicsarchery.com
United States
About 2 hours using the app
Orbit replied June 21, 2023

Thanks so much for this glowing review! I'm glad the first impression has been such a positive one :) - Emily, Head of Support

August 31, 2023

Always willing to help me sort any concerns out. Had issue installing onto new theme to ensure I had access to future shopify theme updates and they worked through it with me and we found a solution. Very happy to continue using this app, it's the most cost effective, whilst having all the flexible functions I require.

Lokk Stokk & Apparel
Australia
2年以上使用应用程序
Orbit replied September 5, 2023

I'm so happy to hear your experience has been so positive! Thanks for leaving this review :) - Emily, Head of Support

Edited January 1, 2023

Wholesale Club app has worked for us in an amazing way. After long hours of research, we gave this app and the additional products such as (custom prices) a try and we can say that this app has plenty of options to treat different customer levels the way you would though of it (just by setting tags to our customers).

Also, the customer service has been amazing, because we receive very quick and on point responses even on holidays.

Antum
Mexico
Over 1 year using the app
Orbit replied January 3, 2023

Thank you so much for this review! I really appreciate the kind words :) - Emily, Head of Support

June 23, 2023

The orbit developers/support team has been crucial to our new site launch and setup! We have been so grateful for Kay and Alex’s help via email and chat.

We received fast, thorough, and thoughtful replies + real solutions! I felt very reassured knowing I had a direct line as we prepped for a new site theme launch.

Kay has also been super helpful in recommending other shopify apps to coordinate with our current suite to best meet our needs and just in making general shopify/ecommerce recommendations/sharing insights based on her experience. I felt confident in her expertise and So reassured!

I have been impressed with the simplicity of this app and backend setup, I now utilize them as a metric of comparison when looking for new apps for our store. Looking forward to continuing to learn and to try out Wholesale Club’s recommended integrations.

Thank you !

Diablo Organics
United States
About 1 month using the app
Orbit replied June 28, 2023

Wow I can't begin to express how thankful I am for you taking the time to leave this review. This is so detailed and it means a lot to me and our team. Thank you for the kind words!! - Emily, Head of Support

March 31, 2023

It took a lot of time to work around the app to get it to work. I'm still testing so I can't say yet. But this review, I give 5 star for the great customer service by Kay! Kay has been super helpful and answered all of my questions very promptly. I always see people review about these things but this is the first time I ever connected with such an amazing CS.

I dropped 1 star because it's pretty difficult to set up the thing and testing took a lot of effort..

I'll be back to revise the review if the app itself fails me. :X

RJ Legend
United States
About 1 month using the app
Orbit replied April 3, 2023

Thanks for this review! I hope everything continues to go smoothly :) Please reach out to support@orbitapps.com if you run into any issues going forward! - Emily, Head of Support

July 26, 2023

I implemented the Wholesale Club app a few months ago, and I must say, my experience has been incredibly smooth. While setting up the app, I did encounter a few initial challenges, but the team behind it was exceptional - patient and always ready to help. (shoutout to Paige and Jack!) They addressed all my questions with grace and even provided clever workarounds to suit my specific business needs.

Managing special pricing can be quite complex, but this app has truly simplified the process for me. It has become an invaluable tool, making it effortless to train my staff on onboarding new customers with special prices. Moreover, I am delighted that the app doesn't slow down my website, as I've had nightmares when I was previously working with WooCommerce.

The Wholesale Club app is a straightforward yet powerful solution that has saved me from spending hundreds of dollars on other alternatives. I am thrilled to have discovered such a reliable and budget-friendly solution. It has made it easy for me to switch my wholesale customers to be able to purchase online instead of having to manually process POs and deal with countless errors in data entry. I highly recommend it!

Rubenstein RB Digital Inc
Canada
6 months using the app
Orbit replied July 28, 2023

This is one of the most thorough reviews we've ever received. Thanks so much for taking the time to share your perspective and experience of our app and our support team! It really means a lot to us! - Emily, Head of Support

June 16, 2023

A great intro to B2B selling without paying a small fortune for the Shopify wholesale tier. Very easy to set discount groups and levels. Works flawlessly.
Support is superior. One support issue was dealt with fast and professionally, even including screenshots of where to go and what to do to correct the issue. (Thank you Jack!) ...and a follow up email to ensure everything was good.

After looking at other wholesale apps I can tell you... this is the right one!

Guild Design Gallery
Canada
About 1 month using the app
Orbit replied June 16, 2023

Wow I really appreciate the detail of this review. I'm glad to hear you've had such a great experience and that the app is working so well for you! - Emily, Head of Support

April 10, 2023

Emily and Jack were amazing! I used the paid support service so I could streamline the setup and it’s worth it. Very responsive and makes sense to me to get those one on ones and bio issues in the butt from the start. Also very thorough with screen recordings and screen shots. Hoping we set it all up great and will find out soon enough as I trial the full wholesale club workflow!

Thank you and your team!

Life League Gear / Lobster League Gear
United States
2 months using the app
Orbit replied April 11, 2023

Thank you so much for this review, Vinny!! It was a pleasure helping you out :) Excited to see you launch the wholesale side of your store! - Emily

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