Plan features
Shopify offers several plans to help your business grow at every stage. Each Shopifypricing planoffers a variety of features. There is no one specific plan that works for every business, but you can use this guide to help you decide which of the following plans works for you:
If you have a retail store and need hardware such as a cash register, a barcode scanner, or a receipt printer, then considerShopify for retail．
In this section
Features on all plans
All the Shopify plans listed on thePricing and Planspage include these features:
| Feature | Description |
|---|---|
| Unlimited products | The number ofproductsthat you can sell in your Shopify store isn't restricted. |
| Unlimited bandwidth | You aren't charged based on how many online visitors go through your store or how many files or photos you upload. |
| Brand assets | You can add and manage yourbrand assetssuch as your logo, brand colors, and slogan. |
| Fraud analysis | When you useShopify Payments, you automatically get a built-in fraud analysis feature. This feature flags orders that are potentially fraudulent and brings them to your attention to help you avoid chargebacks and losses. |
| Manual order creation | You cancreate new ordersand enter payment details right from your Shopify admin. |
| Discount codes | You can offerdiscount codesto expand your customer base. |
| Abandoned cart recovery | Abandoned checkout recoverysends automatic emails to customers who leave your store without completing the checkout process. You can customize the email that is sent to customers who leave your store. |
| Staff | Staff loginsallow your staff to complete basic admin tasks while restricting their access to sensitive information. Staff logins also let you check which updates and changes made by each staff in your store'stimeline．更多的工作人员登录可以cr的数量eate depends on the plan that you choose. TheStarter plandoesn't include staff accounts. |
| Analytics | All plan levels offer theAnalytics page, which highlights key analytics, including sales, orders, and online store visitor data. |
| Finance reports | You can view key financial information about your business by using yourfinance reports．您可以使用财务总结回顾一个机汇erview of your sales, payments, and pending sales data, or view the full finance reports to get more details. |
| Customer support | If you have questions about your store or need help setting something up, then you cancontact Shopify's Support teamby phone, email, or chat.Learn more about Shopify support options for different plans. |
Online sales channels
You can use Shopify to sell online using a variety ofsales channels．Each sales channel connects to your Shopify admin, so you can easily keep track of your products, orders, and customers across all platforms.
Youreligibilityfor each sales channel will be based on your plan as well as other requirements.
Shopify POS
Shopify POS is an app for iOS and Android that lets you process orders and take payments in person. WithShopify point of sale (POS), you can sell in a physical store or pop-up setting. You can manage all aspects of your store from your Shopify admin, which you can access using any browser.
Customer support
Shopify offers various methods ofcontacting supportincluding phone, email, and chat support depending on your store plan:
| Shopify Starter | Shopify Lite | Basic Shopify | Shopify | Advanced Shopify | |
|---|---|---|---|---|---|
| 24/7 Phone | ✘ | ✘ | ✔ | ✔ | ✔ |
| ✔ | ✔ | ✔ | ✔ | ✔ | |
| Chat | ✔ | ✔ | ✔ | ✔ | ✔ |
We offer email support on all Shopify plans in the following languages:
- Chinese (Simplified)
- Chinese (Traditional)
- Danish
- Dutch
- English
- Finnish
- French
- German
- Italian
- Japanese
- Korean
- Portuguese (Brazil)
- Spanish
- Swedish
- Turkish
Chat
Shopify also offers chat support on all Shopify plans in the following languages:
| Language | Hours of operation | Availability |
|---|---|---|
| Chinese (Simplified) | From 9AM to 5PM CST (asynchronous WeChat) | Only general support is available via WeChat. For store specific inquiries, please reach out via email. |
| English | 24/7 (live chat) | All plans. |
| French | Monday - Friday from 9AM to 5PM CET (live chat) | Stores located in France with a locale offr． |
| German | Monday - Friday from 9AM to 5PM CET (live chat) | Stores located in Germany with a locale ofde． |
| Italian | Monday - Friday from 9AM to 5PM CET (live chat) | Stores located in Italy with a locale ofit． |
| Spanish | Monday - Friday from 9AM to 5PM CET (live chat) | Stores located in Spain with a locale ofes． |