Theme support

Before you customize your theme, make sure that you understand what level of support is available. If you're making basic customizations, then you can get support from your theme's developer. If you're making extensive changes to your theme, then refer to our list ofadditional resources for theme support.

To learn about customizations that Shopify doesn't support, refer to ourdesign policy.

Where to find support for your theme

The support that you can receive depends on who made your theme.

增刊ort for free themes from Shopify

If you're using a freetheme from Shopify, then Shopify Support might be able to help you with small changes to your theme. If you're on theBasic Shopify plan or higher, then you can use up to 60 minutes of free design support, used in 15 minute increments.

To learn more, review theShopify Design Policy.

增刊ort for paid themes

If you're not using a free theme from Shopify, then your theme was made by a third-party theme developer. To find support, you can view the support documentation for your theme, orcontact the theme developer.

Steps:

Shopify Design Policy

If you're using a freetheme from Shopify, then Shopify Support might be able to help you with small changes to your theme. Before contacting Shopify Support,check who provides support for your theme.

Because each theme works differently, the types of changes Shopify Support can make depend on the theme that you're using. To understand which customizations are available, find your theme in thelist of supported themes.

If you're on theBasic Shopify plan or higher, then you can use up to 60 minutes of complimentary design support, or design time, which is tracked in 15 minute increments. To understand how many minutes a specific customization takes to complete, check thedesign timein the customization description.

Our team tracks the time that they spend on each theme modification request that you make. If you use the entire 60 minutes of complimentary design support, then you can hire a Shopify Partner for further help. Learn more abouthiring a Shopify Partner.

You can also explore ouradditional resources for theme support.

增刊orted themes and customizations

Shopify Support can make some customizations tofree themes from Shopify. Shopify Support assesses customization eligibility on a case-by-case basis. If you’re looking for a customization that isn't listed in the supported customizations for your theme, then Shopify Support might still be able to assist.

To ensure your customization results in positive growth for your business, consider what improvements you are hoping to get from this customization, and how it will affect your customers.

Limitations

Although Shopify Support is able to support a wide range of basic customizations, keep in mind that Shopify can't help with the following tasks:

• Editing the checkout
• Customizing or troubleshooting themes that contain significant code changes
• Installing, removing, or modifyingthird-party apps(apps not developed by Shopify)
• Customizing or troubleshooting third-party code (refers to code not developed by Shopify, including code fromforumsand Shopify Partners)
• Customizing or troubleshooting content added via therich text editor
• 添加新字体
• Editing images (including cropping, adjusting color profiles, removing backgrounds)
• 实现常es that provide misleading or deceptive information to customers
• Custom translation services (including order printer and e-mail notification templates)

Preparing to contact Shopify Support about a free Shopify theme

Before reaching out to Shopify Support, you should complete the following steps:

• Complete yourinitial store setup
• Make sure that your request isn't on the list ofcustomizations that Shopify doesn't support
• Determine if adifferent thememight be a better fit for your business
• Explore theavailable customization optionsin the theme editor

If your store setup is complete and the customization you are looking for isn’t possible using the theme editor, then you can contact Shopify Support to review the request.

增刊orted browsers

A theme's layout, browsing experience, and purchasing actions need to support the following browsers and releases:

Desktop browsers

• Safari - latest two releases for Mac
• Chrome - latest three releases for Mac and PC
• Firefox - latest three releases for Mac and PC
• Edge - latest two releases for PC

Mobile browsers

• Mobile Safari - latest two releases for iOS
• Chrome Mobile - latest three releases for Android and iOS
• Samsung Internet - latest two releases for Android

Webviews and other applications

主题must support browsing and purchasing actions when rendered in webviews for the following applications:

• Instagram - latest release for Android and iOS
• Facebook最新版本为Android和iOS
• Pinterest - latest release for Android and iOS

Additional resources

Shopify doesn't support extensive or advanced theme customizations, there are several other support resources available.

Forum to discuss theme designs

The Shopify Design forum provides guidance on how to edit HTML, CSS, or Liquid to customize your online store. If you need help editing theme files, then try posting your question in theShopify Designforum. You can also search through the postings for an idea of what other Shopify merchants are doing with their themes.

Forum for feedback on your store

You can ask for guidance and feedback on colors, fonts, and other design decisions for your store from theFeedback On My Storeforum.

增刊ort for apps

To get help with an app, go toSettings>Apps and sales channels, and then clickGet supportnext to the app that you need help with in your Shopify admin.

If you need help with a third-party app that isn't installed on your store, then find the app on theShopify App Store. In the增刊ortsection at the bottom of the app's page, refer to the app developer's documentation or send a message to the app developer.

Rich text editor

If you need help formatting your content with therich text editor, then tryinstalling an appto edit the pages in your store.

Online store speed report and recommendations

A fast online store can improve the shopping experience for your customers, make your store more discoverable, and increase conversion. You can learn how your store performs against industry standards and other Shopify stores like yours by viewing yourOnline store speedreport. If you need help with your online store speed, then refer toImproving your online store speed.

Shopify Theme Store

If you want help adding functionality to your theme, such as a sidebar, image zooming, an extra slideshow, or infinite scroll, then consider trying a different theme instead. If your theme doesn't have the functionality you want, then search theTheme Storeto find a theme that better suits your needs.

Shopify Partners

Shopify Partners are experienced industry professionals who have extensive knowledge about creating, updating, and perfecting Shopify themes.

Learn more abouthiring a Shopify Partner.