Creating draft orders

This page was printed on Jul 21, 2023. For the current version, visit https://help.shopify.com/en/manual/orders/create-orders.

When you need to create an order on behalf of a customer, you can create a draft order in your Shopify admin. You add the customer details and products, and then send an invoice, collect payment, or set payment terms.

When the order is paid for or when you set payment terms, the draft order converts to an order and is listed on yourOrderspage.

You can use draft orders to sell directly to consumers or to sell to other businesses. If you regularly sell to other businesses, then review all of Shopify'sbusiness to business (B2B)features.

Draft orders are useful when you need to do the following tasks:

  • Create an order so you can accept payment for orders later on that are placed over the phone, in person, or by email.
  • Send invoices to customers to pay with a secure checkout link.
  • Use custom items to represent additional costs or products that aren't displayed in your inventory.
  • Re-create orders manually from any of your active sales channels.
  • Sell products at discount or wholesale rates.

If you useShopify Markets, then the local currency, pricing, duties, and taxes are determined by the market that's associated with the order. When more than one market is enabled, the shipping address of the customerdetermines the marketfor the order. You can change the market on a draft order.

On this page

Create a draft order

Create a draft order on behalf of your customer and then send them an invoice for the order. By default, the invoice contains a link to a checkout, where your customer can pay for their order.

Draft orders can contain the following information:

Steps:

  1. From your Shopify admin, go toOrders.

  2. ClickCreate order.

  3. Add products to the order.

  4. Customize the order:

    • Add a customer
    • Apply discounts
    • Turn taxes on or off
    • Add tags or a note
    • Change the marketto display a different local currency

  5. Do one of the following actions:

    • Send an invoiceto the customer. By default, the invoice contains a link to a checkout that your customer can use to pay for the order.
    • Accept payment从客户。
    • Set payment terms.
    • Save the order as a draft so that you can update it later from theDraftspage.

You can also create orders with pre-filled customer information from existingcustomer profiles.

  1. From theShopify app, tapOrders.
  2. Tap the+button.
  3. Add products to the order.
  4. Customize the order:
    • Add a customer
    • Apply discounts
    • Turn taxes on or off
    • Add tags or a note
    • Change the marketto display a different local currency
  5. Do one of the following actions:
    • Send an invoiceto the customer. By default, the invoice contains a link to a checkout that your customer can use to pay for the order.
    • Accept payment从客户。
    • Set payment terms.
    • Save the order as a draft so that you can update it later from theDraftspage.
  1. From theShopify app, tapOrders.
  2. Tap the+button.
  3. Add products to the order.
  4. Customize the order:
    • Add a customer
    • Apply discounts
    • Turn taxes on or off
    • Add tags or a note
    • Change the marketto display a different local currency
  5. Do one of the following actions:
    • Send an invoiceto the customer. By default, the invoice contains a link to a checkout that your customer can use to pay for the order.

Add products

  1. Open the draft order from theDraftspage in your Shopify admin.
  2. 在theOrder detailssection, do any of the following:
    • Enter the name of the product that you want to add to your order.
    • ClickBrowse productsto view a list of your store's products and collections.
    • Create a custom item for the order by clickingAdd custom item.
  3. Check the individual products or variants that you want to include in the order.
  4. ClickAdd to order. To remove a product from the order, click theXbutton beside it in theOrder detailssection.
  5. Check the quantity that you have added to the order. If you add a product that has an inventory of zero and the product doesn't allow overselling, then you receive a message warning you of a stock problem if you manually collect a payment or specify payment terms. Customers trying to check out are notified that the item is out of stock and can't complete the sale.
  6. Optional: To reserve the products included in an invoice or a draft order, clickReserve itemsand then select how long you want the items to be reserved. This reserves any items that haveinventory trackingenabled, and updates them asUnavailableinventory your Shopify admin.
  1. From theShopify app, tapOrders, then tapDraft orders.
  2. Tap the order that you want to add a product to.
  3. 在theItemssection, tapAdd productto view a list of your store's products. You can also create a custom item for the order by tappingAdd custom item.
  4. Tap the product you want to include in the order. To remove a product from the order, tap the product and then tapRemove product from order.
  5. Check the quantity that you have added to the order. If you add a product that has an inventory of zero and the product doesn't allow overselling, then you receive a message warning you of a stock problem if you manually collect a payment or specify payment terms. Customers trying to check out are notified that the item is out of stock and can't complete the sale.
  1. From theShopify app, tapOrders, then tapDraft orders.
  2. Tap the order that you want to add a product to.
  3. 在theItemssection, tapAdd productto view a list of your store's products. You can also create a custom item for the order by tappingAdd custom item.
  4. Tap the product you want to include in the order. To remove a product from the order, tap the product and then tapRemove product from order.
  5. Check the quantity that you have added to the order. If you add a product that has an inventory of zero and the product doesn't allow overselling, then you receive a message warning you of a stock problem if you manually collect a payment or specify payment terms. Customers trying to check out are notified that the item is out of stock and can't complete the sale.

Set item or order discounts

If you want to apply a discount to the current order, then you can choose to discount the entire order or just individual items within it. Both item and order discounts are applied to the total price of the order - be careful not to duplicate the discount. Discount codes can't be applied at checkout for orders created as draft order invoices.

Apply a discount to an item

  1. Open the order from theDraftspage in your Shopify admin.
  2. 在theOrder detailssection, clickpricebeside the item's name.
  3. Set the discount as a currency amount, or a percentage of the listed price.
  4. Optional: Enter a reason for the discount in theReasontext box.
  5. ClickApply.

Apply a discount to the entire order {#apply-a-discount-to-the-entire-order}

  1. Open the order from theOrderspage in your Shopify admin.
  2. ClickAdd discount.
  3. Set the discount as a currency amount, or a percentage of the total price. This discount is applied on top of any item-specific discounts.
  4. Optional: Enter a reason for the discount in theReasontext box.
  5. ClickApply.

Apply a discount to an item {#apply-a-discount-to-an-item}

  1. From theShopify app, tapOrders, then tapDraft orders.
  2. Tap the order that you want to apply a discount to.
  3. 在theItemssection, tap the item that you want to apply a discount to.
  4. TapAdd discount.
  5. Set the discount as a currency amount, or a percentage of the listed price.
  6. Optional: Enter a reason for the discount.
  7. TapDone, then tapSaveto apply the discount.

Apply a discount to the entire order

  1. From theShopify app, tapOrders, then tapDraft orders.
  2. Tap the order that you want to apply a discount to.
  3. 在thePricingsection, tapAdd discount.
  4. Set the discount as a currency amount, or a percentage of the listed price.
  5. Optional: Enter a reason for the discount.
  6. TapDone.

Apply a discount to an item

  1. From theShopify app, tapOrders, then tapDraft orders.
  2. Tap the order that you want to apply a discount to.
  3. 在theItemssection, tap the item that you want to apply a discount to.
  4. TapAdd discount.
  5. Set the discount as a currency amount, or a percentage of the listed price.
  6. Optional: Enter a reason for the discount.
  7. TapDone, then tapSaveto apply the discount.

Apply a discount to the entire order

  1. From theShopify app, tapOrders, then tapDraft orders.
  2. Tap the order that you want to apply a discount to.
  3. 在thePricingsection, tapAdd discount.
  4. Set the discount as a currency amount, or a percentage of the listed price.
  5. Optional: Enter a reason for the discount.
  6. TapDone.

Add shipping

If the current order requires shipping, then you can choose a preset shipping rate or create a custom rate.

Steps:

  1. Open the order from theOrderspage in your Shopify admin.
  2. ClickAdd shipping.
  3. SelectCustom,一个nd then enter a shipping rate.
  4. If you selectedCustom, then enter the custom rate name and the shipping rate.
  5. ClickApply.
  1. From theShopify app, tapOrders.
  2. Tap the order that you want to add shipping to.
  3. TapAdd shipping.
  4. Select a shipping rate option, or tapCustom rateto enter a custom shipping rate.
  5. TapSave.
  1. From theShopify app, tapOrders.
  2. Tap the order that you want to add shipping to.
  3. TapAdd shipping.
  4. Select a shipping rate option, or tapCustom rateto enter a custom shipping rate.
  5. Tap✓.

Add tags

You can organize your orders beyond whether they're captured, paid, and fulfilled by adding tags. You can filter orders by tag, and thensave the order viewfor that tag so that you can quickly access those orders in the future.

Steps:

  1. Open the order from theOrderspage in your Shopify admin.
  2. Enter the tag names separated by a comma. Order tags arelimited to 40 characters(letters and numbers) per tag.
  3. To select from your previously used tags, clickView all tags. Click the tags that you want to add, then clickApply changesto apply them to the order.
  4. ClickSave.
  1. From theShopify app, tapOrders.
  2. Tap the order that you want to add a tag to.
  3. 在theTagssection, tapAdd tag.
  4. Enter the tag names separated by commas. Order tags arelimited to 40 characters(letters and numbers) per tag.
  1. From theShopify app, tapOrders.
  2. Tap the order that you want to add a tag to.
  3. 在theTagssection, tapAdd tag.
  4. Enter the tag names separated by commas. Order tags arelimited to 40 characters(letters and numbers) per tag.

Add or remove taxes

By default, draft orders include taxes based on your store's tax settings and the customer's shipping address. If you don't have a shipping address on file, then taxes are based on the customer's billing address instead.

Steps:

  1. Open the order from theDraftspage in your Shopify admin.
  2. 在theOrder detailssection, clickTaxes.
  3. SelectCharge taxes.
  4. ClickApplyto save your changes, orCloseto cancel.
  1. From theShopify app, tapOrders, then tapDraft orders.
  2. Tap the order that you want change.
  3. 在thePricingsection, toggleCharge taxeson or off.
  1. From theShopify app, tapOrders, then tapDraft orders.
  2. Tap the order that you want change.
  3. 在thePricingsection, toggleCharge taxeson or off.

Add or remove a customer

Adding a customer is necessary if you want to use a location-based shipping rate for the current order.

添加一个客户一个draft order

  1. Open the order from theOrderspage in your Shopify admin.
  2. 在Find or create a customer section, start entering the name of an existing customer or enter the name of a new customer.
  3. Click the customer to assign them to the order.
  4. If you're creating a new customer, then clickCreate a new customer.
  5. Fill in the applicable fields inCreate a new customer.
  6. ClickSave customer. This customer is now saved to your store.
  7. ClickSave.

Change a customer's contact information {#change-a-customer's-contact-information}

  1. Open the order from theOrderspage in your Shopify admin.
  2. 在the客户section of the order, clickEditnext to the customer's email, shipping address, or billing address.
  3. Make any required changes.
  4. ClickSave.

Remove a customer from a draft order {#remove-a-customer-from-a-draft-order}

在the客户section of the draft order, click theXicon.

This won't remove the customer from the customer list in your Shopify admin.

添加一个客户一个draft order

  1. From theShopify app, tapOrders, then tapDraft orders.
  2. Tap the order that you want to add a customer to.
  3. 在the客户section, tapAdd customer.
  4. Tap a customer, or tap+to create a new customer.

Change a customer's contact information

  1. From theShopify app, tapOrders.
  2. Tap the order that you want to change.
  3. 在the客户section, tapEdit.
  4. Make your changes to the customer information, then tapSave.

Remove a customer from a draft order

  1. From theShopify app, tapOrders, then tapDraft orders.
  2. Tap the order that you want to change.
  3. 在the客户section, tapEdit.
  4. TapRemove customer from order, then tapRemove customer.

添加一个客户一个draft order

  1. From theShopify app, tapOrders, then tapDraft orders.
  2. Tap the order that you want to add a customer to.
  3. 在the客户section, tapAdd customer.
  4. Tap a customer, or tap+to create a new customer.

Change a customer's contact information

  1. From theShopify app, tapOrders.
  2. Tap the order that you want to change.
  3. 在the客户section, tapEdit.
  4. Make your changes to the customer information, then tapSave.

Remove a customer from a draft order

  1. From theShopify app, tapOrders, then tapDraft orders.
  2. Tap the order that you want to change.
  3. 在the客户section, tapEdit.
  4. TapRemove customer from order, then tapRemove customer.

Set payment terms for payments due later

Payment terms let you set the date that payment is due on an order. You can set payment terms on draft orders, or you can add them to existing orders that have aPayment pendingstatus.

You can choose from the following options when setting the payment terms:

  • Due on receipt: Use this option to set the payment as due on the date that you send the invoice to your customer.
  • Net term: Use this option to set the payment as due within the specified number of days from the issue date. For example, you can chooseWithin 30 days,一个nd the payment due date is set to 30 days after the issue date. By default, the issue date is set to the current date, but you can change the issue date after you select a net term option.
  • Fixed term: Use this option to set the payment as due on a specific date.

If an order isn't paid by the due date, then the order status becomesOverdue.

After you set the payment terms, you cansend an invoiceoraccept paymentfor the order.

Steps:

  1. Open the order from theDraftspage in your Shopify admin.
  2. 在thePaymentsection, selectPayment due later.

  3. Select one of the followingPayment terms:

    • To set the payment due on the day that you send the invoice, selectDue on receipt.
    • To set the payment due within a time duration of an issue date, select one of theWithin daysoptions, and then enter theIssue date.
    • To set the payment due on a specific day, selectFixed date,一个nd then enter theDue date.

  4. ClickCreate order.

If you create a draft order for a customer, then you can share a link to the checkout page for the order so that the customer can enter billing information, select a shipping method, and submit payment. After the customer completes the checkout process using the link, the draft order becomes an order in theOrderspage and is automatically marked asPaid.

There are two ways to share checkout links with your customers:

Send invoice

You can send an invoice to your customer with a link to the checkout page. Your customer can use the link in the email to enter billing information, select a shipping method, and submit payment.

If you use Shopify Markets to sell internationally, then the currency on the invoice is determined by the market that's associated with the customer's shipping address. You can change the currency bychanging the market.

You can alsosend invoices for orderswith aPayment pendingstatus. In one situation, you can't send an invoice when you set payment terms: If the draft order is in a local currency other than your store currency, then you can only collect payment by credit card or by marking the order as paid.

Steps:

  1. Open the order from theDraftspage in your Shopify admin.
  2. ClickSend invoice.
  3. 在theSend invoicedialog, enter the message that you want to include in the invoice.
  4. ClickReview invoice.
  5. 在the dialog, review your invoice and clickSend invoice.
  1. From theShopify app, tapOrders, then tapDraft orders.
  2. Tap the order that you want to send an invoice for.
  3. 在the在voicesection, tapSend invoice.
  4. Enter the invoice information, then tapReview.
  5. Review the invoice, then tapSend.
  1. From theShopify app, tapOrders, then tapDraft orders.
  2. Tap the order that you want to send an invoice for.
  3. 在the在voicesection, tapSend invoice.
  4. Enter the invoice information, then tapReview.
  5. Review the invoice, then tapSend.

You can create a draft order for customer requests initiated on social media apps, and then share a link to the checkout page with your customer.

Steps:

  1. From theShopify app, tapOrders, then tapDraft orders.
  2. Tap the order that you want to send an invoice for.
  3. Tap...,一个nd then tap分享付款链接.
  4. Tap the social media app on which you want to share the link.
  5. Review your message, and then tapSend.
  1. From theShopify app, tapOrders, then tapDraft orders.
  2. Tap the order that you want to send an invoice for.
  3. Tap...,一个nd then tap分享付款链接.
  4. Tap the social media app on which you want to share the link.
  5. Review your message, and then tapSend.

Accept payment

You can accept payment for draft orders bymarking an order as paidif you have already received payment, or byaccepting payment by credit cardif you have your customer's billing information. When you accept payment for a draft order, it becomes an order on theOrderspage.

You aren't charged third-party transaction fees for orders that are processed throughShopify Payments. You pay only thecredit card processing feeswhen processing credit card purchases manually in your Shopify admin.

If you're using a supported direct credit card payment provider instead, then you pay the same third-party transaction fees when processing credit card purchases that you pay for online orders.

If you mark the order as paid and select amanual payment method, such as cash on delivery or bank deposit, then you donotincur third-party transaction fees for that order.

Mark payment as paid

If you've already received payment for the current order, or if you're importing a past order from another platform into your Shopify admin, then you can mark the order as paid. The received amount isn't captured again by yourpayment provider,一个nd an order confirmation email is sent to the customer.

If you useShopify Markets, then the value forAmount receivedis the value in the customer’s local currency converted to your store’s currency. The conversion is based on the live currency rate which fluctuates. For reporting purposes, if the amount you received is different than the amount displayed, then update it.

Steps:

  1. Open the order from theDraftspage in your Shopify admin.
  2. ClickCollect payment.
  3. ClickMark as paid.
  4. Optional: If theAmount receivedvalue is different that the amount that you received, then update the value.
  5. ClickCreate order.

You can access the order that you created on yourOrderspage.

Accept payment by credit card

If you have the billing information of your customer, or if your customer is available to enter it directly, then you can accept payment for the order by credit card. This payment method is only available withShopify Payments.

Steps:

  1. Open the order from theDraftspage in your Shopify admin.
  2. ClickCollect payment.
  3. ClickPay by credit card.
  4. Enter the customer's billing and credit card information.
  5. ClickCharge确认你的付款设置并创建一个奥德er from your draft order.

Local currency on draft orders

If you useShopify Marketsto sell internationally, the local currency, pricing, taxes, and duties are determined by the market that's associated with the order.

The market that's associated with the order is determined by the shipping address of the customer. Adding a customer to the order updates the market and displays your customer's local currency.

On draft orders that display a local currency other than store currency, the foreign exchange rate is calculated when you create the draft order. This rate is fixed and used on the invoice regardless of whether the exchange rate changes. However, if you save the order as a draft and edit it afterwards, then pricing on the whole order is updated with the foreign exchange rate that's current at the time of the edit.

If you want to use different pricing and currency for a draft order, thenchange the market, but first, review the following impacts of changing the market on an order:

  • Taxes are included or excludedfrom item prices. For example, orders with a Unites States market exclude taxes from prices, while orders with a Great Britain market include taxes in prices.

  • Tax rates vary by market.

  • If you use a third-party service to determine the foreign exchange rate for a market, then pricing on an order is determined by the service’s exchange rate. However, the rate that Shopify Payments uses to calculate your payout is based on the market that's selected in Shopify. Therefore, the amount charged on the order can differ from the amount you receive in payment. For more information, refer tocurrency conversions and exchange rates.

  • Manufacturer Suggested Retail Price (MSRP): If you are obliged to sell a product at the MSRP in a customer’s market, then you could be in breach of contract if you switch markets and use an alternative market price.

Change the market for an order

If you useShopify Markets, to change the pricing and currency on an order, change the market.

Before you change the market, review theimpacts of changing the marketon an order and review the following pre-requisites:

  • To see theob欧宝娱乐app下载地址card on an order, a market other than your primary market must be enabled.
  • To change to a particular market currency, that market must be enabled and local currency for the market must be enabled.

Steps

  1. 在your Shopify Admin, go toOrders>Drafts.

  2. Select a draft order and open it.

  3. On theob欧宝娱乐app下载地址card, selectChange.

  4. Select a country, and then selectChange market.

  5. SelectUpdate draft order.

Order pricing is in the customer's local currency except while you're making the following custom changes to the order:

  • If you add a custom discount, then theDiscount valuedisplays in store currency.
  • If you add a custom shipping price, then thePricedisplays in store currency.
  • If you add a custom item, then thePricedisplays in store currency.

After you make these custom changes, they are displayed on the order in the customer's local currency.

Duplicate an existing order

When you create a draft order, you can save time by duplicating an existing order or an existing draft order. The following scenarios are examples of where duplicating an existing order might be useful:

When you duplicate an existing order or a draft order, a new draft order is created with duplicates of the following information:

  • products- The duplicate line item contains the latest information for that product. If a product has been removed, then it won't appear in the duplicate draft order.
  • custom items
  • customer information- If the customer has been deleted, then a customer is created based on the email, billing, and shipping addresses.
  • email, billing, and shipping addresses
  • notes, note attributes, and tags
  • ob欧宝娱乐app下载地址

Discounts and shipping rates aren't duplicated in the draft order.

Steps:

  1. Open the order (or the draft order) from theOrderspage in your Shopify admin.
  2. 在the order (or draft order) details page, clickDuplicate. A draft order is created with the same line items and customer information as the original order.
  3. Do one of the following actions:

If you save your order as a draft, then you can update it later from theDraftspage in your Shopify admin. When you accept payment for your draft order, an order is created for it on theOrderspage.

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