欺诈过滤器

欺诈过滤器reduces chargebacks by filtering and blocking potentially-fraudulent orders. Based on a set of rules that you define, the app can either warn you of a high-risk order or cancel it entirely.

欺诈过滤器does not guarantee coverage against chargebacks and Shopify is not liable for any chargebacks occurred on our platform. You are responsible for costs that are associated with chargebacks.

欺诈过滤器can help to protect your business in several ways:

Add extra protection above and beyond what thebuilt-in fraud analysisprovides.
Let you review potentially risky orders before capturing funds and fulfillment.
Warn you of potentially fraudulent orders or cancel orders outright.
Create filters for certain customers.
Create filters for customers from a particular referring site.
Create filters for certain brands of credit cards.

If a payment is made using a third-party payment provider, then that payment cannot be canceled automatically using the the Fraud Filter app.

Set up Fraud Filter rules

欺诈过滤器rules need to be created carefully to cover fraud cases and avoid canceling or flagging legitimate orders. Fraud Filter rules don't guarantee that chargebacks won’t happen. Fraud Filter does not guarantee protection from fraudulent orders.

Steps:

From your Shopify admin, clickSettings>Apps and sales channels.
Click欺诈过滤器to open the app.
ClickAdd a new filter.
On theNew Rulepage, configure your rule in theRulessection. Every rule can be made up of one or more logic rules. For example, you can usecontainsas the operator to block all orders associated with any email address from a specific domain.
After you've entered the logic for a rule, clickAdd rule.
In theDetailssection, enter a name for the rule in theFilter namefield.
In theActionsection, select the action that you want the app to take when it recognizes an order that meets the rules:
- Cancel Order- The app automatically cancels the order.
- Warning- The app displays a notification about the order in your Shopify admin.
In theOptionssection, select any additional actions to be taken when the rules are met.
When you're done, clickSave.

Responding to notifications from Fraud Filter

If a rule is set to warn you about an order, then Fraud Filter notifies you on the order's page that you have an order that matches one of your Fraud Filter rules.

Even if Shopify'sfraud analysisisn't warning of potential fraud, you see a warning in the order'sFraud analysissection that Fraud Filter detected potentially fraudulent activity, with a clear indication that the app's rule was triggered by the order:

From the customer's perspective, the order processes normally. If a rule is set to cancel an order, then the order is accepted but then immediately canceled. Any order that Fraud Filter cancels is recorded on the app'sOrderspage, where it can be edited if necessary. A notification about the particular order also displays in the Shopify admin.