Account Executive, Bilingual Italian, Retail
London,United Kingdom- Sales and Account Management
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About you
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
About the role
We give high growth, high volume merchants the scalability, reliability, and flexibility they need. Shopify is helping power commerce for companies like GymShark, Staples, Spotify, Huel, Vorwerk and many more. We believe large merchants should love their commerce platform and we work hard each day to make that happen. We are in hyper-growth, and this is where you come in.
To accelerate our growth, we’re searching for exceptional sales representatives to help our existing Shopify merchants to grow and scale their revenue with the help of our retail product suite. Your mission will be to help merchants identify their omni-channel commerce goals and make the right choices for their business to succeed.
You’ll be working on things like:
- Understanding the unique business goals, needs, and pains of prospects, and helping them grow their business with Shopify Retail products
- Directing complex deals with multiple stakeholders through an entire sales cycle, from discovery through to contract negotiations
- Uncovering new business opportunities
- Effectively moving your way through the sales cycle managing your pipeline
- Collaborating on projects within the team and region with other Shopify teams to deliver the highest level of merchant experience
- Making the most of the opportunity to work at an amazing, innovative, and rapidly growing company; have an impact; be involved and do something incredible!
Qualifications
- Based in the United Kingdom or Ireland
- Fluency in English and Italian
- 2-5 years of full sales cycle experience in a technology/software environment with high complexity
- Ability to create and execute an outbound territory plan and prospecting strategy, including cold outreach
- Proven history of acquiring net new customers
- High energy and strong work ethic driving towards meeting or exceeding the teams and individual goals
- The ability to work in a self-directed manner navigating through a fast-paced and ambiguous environment
- A passion for talking to people, curiosity for understanding their unique business needs, and showing them how to 10X their business
- Excellent relationship, communication, and influence skills
- A love for trying new things, iterating, and then diving in again
- A sense of adventure and an entrepreneurial spirit
- Consultative and solutions-oriented mindset
- Ability to learn and collaborate with a team remotely
- A retail background is a bonus
The shape of a Shopify career
Ben joined Shopify as a frontline Support Advisor with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.
Our mission as a company is to spread entrepreneurship and help individuals become their own bosses and take control over their lives. I truly believe this mission and value in extreme personal growth and development extends to what’s expected as a Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your own hands, a lot of your day-to-day is too, which can be jarring for many people. To thrive here, you need to be someone who’s willing to take big bets on yourself and figure things out on your own.
Director, Support & CX Engineering
Ben’s growth trajectory
2014-2016
- A support advisor for 2 years
- Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
- Eventually became a software dev
2017-2019
- Helped launch first finance product for merchants
- Became senior dev and launched new support contact centre
- 领导一个团队作为一个开发经理
2020-2022
- Scaled a team from 4 to 60+ as a senior dev manager
- Became Director for Support and CX Engineering