Sales Coach
London,United Kingdom- Sales and Account Management
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About you
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
About the role
To accelerate our growth, we’re searching for exceptional sales leaders to join the team at Shopify. Their mission will be to develop our talent, break down walls and grow our business. They will help define the processes, run the experiments, and grow the people. This team will be critical to our success and will have the opportunity to impact Shopify and setup Shopify for long term success.
Responsibilities:
- Build our people and create a dynamic high-performing environment.
- Hire, inspire, support and coach a team of sales reps, prioritizing the right behaviours and growing Shopify revenue
- Drive change. Be proactive with the business, identify opportunities, build projects and deliver to the finish line.
- Leverage data and process to increase business efficiency, creating valuable systems that make us better
- Build strong relationships with teams across the Plus organisation.
- Provide guidance on asking the right questions and creating an incredible first impression with our merchants and partners
- Collaborate with cross functional teams to ensure that our inbound SDR team are equipped with the necessary resources and skills to succeed in their role
As an Inbound Sales Development Coach, you will be responsible for coaching and developing our inbound sales development representatives to qualify leads, including warm and cold outreach via phone, email, and LinkedIn. You will also be responsible for keeping up-to-date with new commerce trends and developing an understanding of our product offerings to help more merchants grow on Shopify. You will work closely with cross-functional teams to ensure that our sales development representatives are equipped with the necessary skills and knowledge to succeed.
Qualifications
- Proven experience as a sales coach or similar role and a love for data and how it can help sales teams win.
- Strong coaching and leadership skills with the ability to motivate and inspire a team
- The desire to have an impact and make a difference.
- An ability to thrive in a fast-paced and ambiguous environment
- Strong process improvement skills to help develop the roles as the business changes
The shape of a Shopify career
本加入Shopify前线支持顾问with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.
Our mission as a company is to spread entrepreneurship and help individuals become their own bosses and take control over their lives. I truly believe this mission and value in extreme personal growth and development extends to what’s expected as a Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your own hands, a lot of your day-to-day is too, which can be jarring for many people. To thrive here, you need to be someone who’s willing to take big bets on yourself and figure things out on your own.
Director, Support & CX Engineering
Ben’s growth trajectory
2014-2016
- A support advisor for 2 years
- Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
- Eventually became a software dev
2017-2019
- Helped launch first finance product for merchants
- Became senior dev and launched new support contact centre
- 领导一个团队作为一个开发经理
2020-2022
- Scaled a team from 4 to 60+ as a senior dev manager
- Became Director for Support and CX Engineering