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Senior Data Science Manager - Merchant Services, Retail Growth

  • Americas
  • Engineering & Data

About Shopify

人事处portunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:
  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

About the role

Our mission in Merchant Services, Retail is to help retailers everywhere thrive in an e-commerce reality.

As e-commerce becomes more and more crucial to an overall retail strategy, retailers must adapt and Shopify is uniquely positioned to help. We have developed world class retail Point-of-Sale (POS) products that have the power to transform retailers’ physical stores and businesses from offline to omnichannel. We’re looking for someone to help us get these products in the hands of merchants everywhere. Together, we’ll make commerce work for local communities and make commerce better for everyone.

For the Senior Data Science Manager, Retail Growth role, we’re looking for someone who will:

  • Help drive customer acquisition, growth and activation to help us help merchants around the world
  • Use data to gain insights and drive decisions in growing a customer base

  • Lead a large team across multiple time zones and work cohesively to achieve shared goals

  • Partner closely with product growth leaders in Product, Engineering, UX and marketing to define growth strategy for Shopify retail

  • Identify, implement and measure new growth levers and product features through data analysis, product ideation, and experimentation to optimize product experiences

  • Lead a culture of understanding and experimentation defined by quantitative acumen, deep user empathy and rigorous A/B testing

  • Define and drive implementation of best practices in Data Engineering, Product Analytics and Machine Learning in alignment with business goals

  • Leverage deep industry knowledge to create broad awareness of the possibilities using data

Qualifications

You will need to have:

  • 5+ years managing highly-technical teams of Data Scientists, Engineers and Analysts

  • Strong track record of driving successful product growth strategy through a combination of data analysis, product ideation, and experimentation

  • Gifted communicator with strong focus on communicating in clear and compelling ways to audiences of many non-technical backgrounds

  • Applied experience working with large datasets both as an individual contributor and a leader

  • Familiarity with design and analysis of controlled experiments (A/B testing)

  • Hands-on experience with data querying languages (e.g. SQL)

  • Experience leading managers and senior individual contributors

  • Deep understanding of the Python programming language (strongly preferred)

This is a world class product that has demonstrated product-market fit and a tremendous amount of potential to grow. With this role, you’ll have the opportunity to make a massive impact in a short amount of time and be a part of an incredible Shopify success story.

All your information will be kept confidential according to EEO guidelines.

If you’re interested in helping us shape the future of commerce at Shopify, click the “Apply Now” button to submit your application. Please submit a resume and cover letter with your application. Make sure to tell us how you think you can make an impact at Shopify, and what drew you to the role.

#LI-REMOTE

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here://www.theturtleeffect.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look atour Sustainability Reportsto learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

The shape of a Shopify career

Ben joined Shopify as a frontline Support Advisor with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.

Our mission as a company is to spread entrepreneurship and help individuals become their own bosses and take control over their lives. I truly believe this mission and value in extreme personal growth and development extends to what’s expected as a Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your own hands, a lot of your day-to-day is too, which can be jarring for many people. To thrive here, you need to be someone who’s willing to take big bets on yourself and figure things out on your own.

Ben Cox
Director, Support & CX Engineering

Ben’s growth trajectory

2014-2016

  • A support advisor for 2 years
  • Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
  • Eventually became a software dev

2017-2019

  • Helped launch first finance product for merchants
  • Became senior dev and launched new support contact centre
  • 领导一个团队作为一个开发经理

2020-2022

  • Scaled a team from 4 to 60+ as a senior dev manager
  • Became Director for Support and CX Engineering

We hire people, not resumes. If you think you’re right for the role, apply now.