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Staff Product Designer

  • Americas
  • UX and Design

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:
  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

About the role

We’re looking for a Staff Product Designer to lead design projects of significant scope, complexity and responsibility in creative vision, strategy and execution.

NOTE: Only applicants who submit a portfolio of design work alongside application will be considered.

About Shopify UX:
如果你寻求你的奉献精神和团队empowers you to do the best work of your life, you’ve found us at Shopify UX. The devotion of our industry-leading team isn’t just a job; it's our unwavering passion. We sweat the details, constantly striving to deliver exceptional experiences. Empathy drives us, immersing ourselves in a deep understanding of the entrepreneurial experience, delivering solutions that make our entire ecosystem of users feel seen, celebrated, and inspired. Creative courage fuels our innovation, encouraging bold ideas and embracing experimentation. Open collaboration, feedback, and critique are valued as we push each other to continuously improve. We embrace cutting-edge tools and methods, exploring AI-based technologies; empowering our team to skill up in areas that increase their knowledge and business impact. With curiosity and innovation, we deliver extraordinary value and embrace new creative challenges.

Responsibilities:

  • Anchor and represent UX within a cross-functional team, driving a cohesive and impactful approach while fostering continuous improvement of design outcomes.
  • Take ownership of the technical UX solution for projects, providing guidance and support to both yourself and others, while enhancing team tools, patterns, and processes for optimized impact, velocity, and quality.
  • Mentor and guide fellow UXers, empowering them to elevate their craft and expertise, while identifying skill gaps and facilitating growth through mentorship or strategic recruitment.
  • Lead autonomously with influence, collaborating effectively with cross-functional teams to shape a user-centric design vision and strategy, applying strategic thinking to effectively communicate the value of key solutions.
  • Streamline feedback loops and processes for efficient and inclusive collaboration, cultivating positive and productive relationships with direct collaborators and stakeholders, and acting as a steward of UX and design quality, driving excellence and fostering growth within the organization.

Qualifications

  • You demonstrate a command of product strategy, business needs, domain expertise, utilizing a range of UX tactics to achieve exceptional user-centered product outcomes
  • You craft beautiful designs and delightful, useful, and usable experiences; you have experience in visual design, interaction, and product design. You are aware of your gaps and tireless in pursuit of continuous improvement and learning
  • You are experienced at interpreting experiments or tests, and leverage quantitative data to inform product and design decisions
  • You are a practiced communicator and storyteller helping your team and stakeholders grasp the extent of a problem, build empathy for the end user, and support your design rationale
  • You have a growth mindset, a proactive approach to professional development, and a proven ability to lead through ambiguous problems.
  • You have successfully mentored and guided others, empowering them to elevate their craft and expertise
  • You are enthusiastic about leveraging AI and ML to drive innovative product design
  • We work in Figma, GitHub, and occasionally in code. We expect you have deep mastery over your design tools, and willingness to adopt new tools and skills needed to bring your designs and prototypes to life

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look atour Sustainability Reportsto learn more about Shopify’s commitments to our communities, and our planet.

All your information will be kept confidential according to EEO guidelines.

The shape of a Shopify career

Ben joined Shopify as a frontline Support Advisor with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.

Our mission as a company is to spread entrepreneurship and help individuals become their own bosses and take control over their lives. I truly believe this mission and value in extreme personal growth and development extends to what’s expected as a Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your own hands, a lot of your day-to-day is too, which can be jarring for many people. To thrive here, you need to be someone who’s willing to take big bets on yourself and figure things out on your own.

Ben Cox
Director, Support & CX Engineering

Ben’s growth trajectory

2014-2016

  • A support advisor for 2 years
  • Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
  • Eventually became a software dev

2017-2019

  • Helped launch first finance product for merchants
  • Became senior dev and launched new support contact centre
  • 领导一个团队作为一个开发经理

2020-2022

  • Scaled a team from 4 to 60+ as a senior dev manager
  • Became Director for Support and CX Engineering

We hire people, not resumes. If you think you’re right for the role, apply now.