Customers payment not showing as paid

[craftedlife52]

I have a customer who said she used Shop Pay to pay her invoice, yet it's not showing up as paid. Did she do something wrong or didn't actually pay? I have other customers who used Shop Pay around the same time and their payments went through. Need advice...

[Summer]

Hey,@craftedlife52! Welcome to Shopify Community!

I'd love to look into this for you. Do you mind providing more information about the order so I can properly investigate? I specifically need to know the following:

• if the order in question is found in yourOrderspage:
  • thestatus of the order
  • any significant detail in theorder timeline
• if the order is found in yourOrders > Abandoned checkoutspage
  • any significant detail in thepayment events

Looking forward to hearing from you and helping you further!