Cannot remove an item from cart

Solved
Delibox
Tourist
4 1 2

The x button on the cart is not working. Used to work but suddenly has stopped so can’t delete items from cart. Not tech savvy so any help much appreciated, thanks

Accepted Solution (1)
Delibox
Tourist
4 1 2

This is an accepted solution.

Thanks for your suggestion. Will get the website creator onto it:smiling_face_with_smiling_eyes:

View solution in original post

Replies17(17)
Sheesh_b
Shopify Partner
452 97 107

Hi@Delibox

Can you please share the website URL to check further?

满意我的解决方案:书免费10 minutes Meeting:BOOK NOW| Try Shopify for $1 for 3 Months:Shopify Trial| Shopify Web Store Developer |
LIKE or mark as ACCEPTED SOLUTION
Delibox
Tourist
4 1 2
Zworthkey
Shopify Partner
5581 642 1551

@Delibox
It's some js issue for that you cancel or cross button is not working.
In my opinion hire a developer to fix out this issue.

Zworthkey_0-1648972838088.png

Let me know if you need any more help.

Thank you.

Delibox
Tourist
4 1 2

Thank you, that’s really helpful, and way past my skill set! Will get in touch with our website designer.

CarlosSoto94
New Member
9 0 0

Hello@Sheesh_bI am having a similar issue. Once I click the "remove item" button from the cart it does not remove it but takes me directly the checkout with the item still being there. My website iswww.premierepeople.shop. Is there any chance you can look into it! I'm open to pay for a solution

Sheesh_b
Shopify Partner
452 97 107

Hi@CarlosSoto94

Thank you for your patience but you can do one thing to solve this issue on your cart page.

Just follow below steps which I'm sharing in the form of screenshots.

First go to code Theme Code > edit

Sheesh_b_0-1679822425171.png

Then find cart.liquid under Templates

Sheesh_b_1-1679822490111.png

Scroll to line 75 and remove the selected code

Sheesh_b_3-1679822594043.png

and replace with

Sheesh_b_4-1679822640209.png

Code:

{{ 'cart.general.remove' | t }}

This will fix your issue that is not removing the products from cart.

Thanks

Sheesh B

满意我的解决方案:书免费10 minutes Meeting:BOOK NOW| Try Shopify for $1 for 3 Months:Shopify Trial| Shopify Web Store Developer |
LIKE or mark as ACCEPTED SOLUTION
CarlosSoto94
New Member
9 0 0
Hello Sheesh B,

谢谢你花时间看and reply! The issue was
partially solved. I am now able to remove items from the cart. However, all
items are removed instead of just the selected items. I can not remove only
one item. Do you know how I could fix this? Similar thing happens when I
click on "update cart / actualizar carrito", I am taken directly to the
checkout.

Also wanted to ask if you know how I could add the header menu on mobile
and if there is any way to resize the Home page slider as it is cropped on
mobile?

I appreciate your help and attention. Let me know what you think!

Thank you,
Carlos
CarlosSoto94
New Member
9 0 0

Hello Sheesh B,

谢谢你花时间看and reply! The issue was partially solved. I am now able to remove items from the cart. However, all items are removed instead of just the selected items. I can not remove only one item. Do you know how I could fix this? Similar thing happens when I click on "update cart / actualizar carrito", I am taken directly to the checkout.
Also wanted to ask if you know how I could add the header menu on mobile and if there is any way to resize the Home page slider as it is cropped on mobile?

I appreciate your help and attention. Let me know what you think!
Thank you,
Carlos
flokymc
Visitor
1 0 0

hello there .

i have the same problem and i can’t see { cart.liquid } in my templates

any idea ?Screenshot 2023-04-12 at 00.54.36.png

Delibox
Tourist
4 1 2

This is an accepted solution.

Thanks for your suggestion. Will get the website creator onto it:smiling_face_with_smiling_eyes:

Gramacirr
New Member
6 0 0

Clearing browser cache and cookies worked for me.

Melo11
Excursionist
18 0 6

@Sheesh_b

Hello,

The platform prevents me from creating a discussion on this subject...

I have same problem on my shopify store (I use the Flex theme).

I can't remove items from cart.

I think the problem is with the attached image as it shows when I click the button to remove the item from the cart, but I don't know how to fix it.

Problem-remove-items-from-cart.JPG

Link to my store : https://princesse-fleurie.com/

Thanks in advance

Gramacirr
New Member
6 0 0
我想我快速眼动oved cache and cookies to fix this issue.

Melo11
Excursionist
18 0 6

@Gramacirr

I've tried everything at this level and it didn't work (cleared cache, deleted cookies, private browsing).

Sheesh_b
Shopify Partner
452 97 107

Hi@Melo11

I can see that jQuery is not loading properly or not available.

You can add jQuery CDN path in the part.

Code to be added:

Let us know if this fix your website issue.

Thanks

Sheesh B

满意我的解决方案:书免费10 minutes Meeting:BOOK NOW| Try Shopify for $1 for 3 Months:Shopify Trial| Shopify Web Store Developer |
LIKE or mark as ACCEPTED SOLUTION
Melo11
Excursionist
18 0 6

@Sheesh_b

Your piece of code solved the problem, thank you very much.

Sheesh_b
Shopify Partner
452 97 107

Hi@Melo11

Glad it worked for you.

I'm not branding anything but wanted to share this app link which is free and you can use it to maximize your store potential.

App link:https://apps.shopify.com/ecomsend

Thanks

Sheesh B

满意我的解决方案:书免费10 minutes Meeting:BOOK NOW| Try Shopify for $1 for 3 Months:Shopify Trial| Shopify Web Store Developer |
LIKE or mark as ACCEPTED SOLUTION