I cannot seem to find the page to pause my account so I can perform maintenance.

[Props2U]

我有方向和到达后"Plan" page and there is no place to PAUSE my account. Help!

I have tried to attach a jpg, pdfg and a png file,

Why is there no customer support number??

[Props2U]

Is there no contact number for support? There is nothing that says pause
或取消账户的“账单”页面…

[Victoria]

Hi,@Props2U.

Thanks for reaching out to the Shopify Community.

@Niyeepohas shared some great tips when it comes to pausing your account. When pausing your account you're able to have access to your Shopify admin, access basic reports and view your storefront. However, you're not able to access your online store's checkout, POS, discounts, abandoned checkout recovery, gift cards or third-party integrations. Therefore your customers will not be able to complete a purchase and access the checkout.

I understand that when navigating to yourSettings > Planpage, you're not able to see the option to pause your account. Not to worry as I'll share steps and screenshots below to guide you to this section.

How to pause your store and continue to work on it:

• Navigate to your Shopify admin > Settings > Plan section.

• ClickDeactivate store>Pause and buildplan.
  

• On the following page, carefully review the plan details, and then clickSwitch to Pause and build.

• Please note:Your store will be paused and running for a reduced subscription fee. If you want to start selling products again, then you can reopen your store at any time by choosing a new plan.
• Check out ourpausing or deactivating your store resourcefor more information.

最后,你提到你不能够轨迹te our support contact options. If you'd like to connect with our support team for further assistance, you can create a support request via theShopify Help Center. To speed up the process, I'll share the steps for you below.

How to contact Shopify Support:

• Head over to theShopify Help Centerand log into your store.
• From the topics provided, selectAccount > Pause or close your store.
• Scroll to the very bottom of the page where you'll see our support contact options underGet Support.
• Please note:If theRequest a Callbackbutton is unavailable, keep checking back as it will show once there is room in the phone queue to offer support.

Feel free to share additional questions you may have. I'll be happy to take a look.