Shop FAQ
Use this page to find answers to frequently asked questions about the Shop channel.
On this page
- What's Shop?
- Why do customers use the Shop app?
- Is my store eligible to appear in the Shop app?
- How do I get paid for Shop app orders?
- What's Shop Pay?
- How do I set up the Shop channel?
- How do I use the Shop channel?
- How do I hide a product from Shop?
- How do I set up a post-purchase offer?
- How does order tracking work?
- What’s Shop Pay Installments?
What's Shop?
商店是一个免费的销售渠道主要有两个components. The first component is the Shop channel that you can add to your Shopify admin. The second component is the Shop app that customers have access to. Learn more aboutShop.
Why do customers use the Shop app?
Customers can use the Shop app for the following purposes:
- discover new stores and products
- make purchases using Shop Pay
- track their orders
- get shopping recommendations based on their favorite stores and products
- receive customized deals and discounts.
If a customer uses Shop Pay Installments, then they can also manage their installment payments in the Shop app. Learn more about theShop app customer experience.
Is my store eligible to appear in the Shop app?
To be featured in the Shop app, you need to follow the merchant requirements and product restrictions. Review theShop Merchant Guidelinesfor more information about eligibility.
How do I get paid for Shop app orders?
Purchases made through the Shop app are processed throughShop Pay, an accelerated checkout for Shopify Payments. Any Shop Pay purchases are paid out to your Shopify Payments account.
What's Shop Pay?
Shop Pay is Shopify’s accelerated checkout. Customers can save their email address, credit card, shipping, and billing information for a streamlined checkout experience. Learn more aboutShop Pay.
How do I set up the Shop channel?
How do I use the Shop channel?
After you’ve added the Shop channel, you can do the following:
- customize your Shop Store for Shop
- activate Track with Shop
- activate Sell with Shop
- manage product and collections availability
- create post-purchase offers
- view performance analytics
How do I hide a product from Shop?
If you're using the Shop channel, then you can use the bulk editor within the channel to manage the products that are available to the Shop app.
From your Shopify admin, clickSettings>Apps and sales channels.
From theApps and sales channelspage, clickShop.
ClickOpen sales channel.
In theCatalogsection, clickManage.
ClickManage product availability.
Select the products that you want to appear in Shop, or deselect the products that you want to hide from Shop.
ClickSave.
How do I set up a post-purchase offer?
In the Shop channel, you can create, edit, deactivate, delete, or pause a post-purchase offer that gives returning customers an in-app discount that they can use at your store. Learn more aboutpost-purchase marketing automation campaigns.
How does order tracking work?
After you ship an order, and provide a tracking number, your customer can track their order using Shop. Shop connects with shipping carriers to provide updates to customers throughout the delivery journey. Shop and Shopify are't involved in the delivery of goods and services, and all shipping related questions should be directed to the shipping carrier.
What’s Shop Pay Installments?
Shop Pay offers customers the option to pay in full at checkout, or to split their purchase into multiple payments. Learn more aboutShop Pay Installments.