Delivery tracking with Shop

This page was printed on May 04, 2023. For the current version, visit https://help.shopify.com/en/manual/online-sales-channels/shop/delivery-tracking.

您可以选择是否让客户安装the Shop app directly from your store's order status page. Regardless of whether you add this option to your online store, customers can still use Shop to track any order with a valid tracking number, including from your store. This doesn't influence whether your Shop Store appears in Shop.

By downloading the Shop app, your customers can benefit from the following when they track an order:

  • real-time order status updates
  • delivery notifications
  • live-map tracking

Activate Track with Shop

When you activate Track with Shop, customers in the following countries can click a link to install the Shop app from the order status page on mobile devices if they're located in the following countries:

  • United States
  • Canada
  • United Kingdom
  • Australia

After a customer installs the Shop app and creates an account, their order information from Shopify stores is automatically synced.

Steps:

  1. From your Shopify admin, in the Sales channel section, clickShop.
  2. In the Shop channel section, clickSettings.
  3. In theTrack with Shopsection, clickManage in checkout settings.
  4. From the Checkout page, underCustomer contact method, selectShow a link to download the Shop appto activate the option for customers.
  5. ClickSave.

Learn more about theShop app customer experience, including installation requirements and shopping features.

Email markup for Shop tracking

When customers install the Shop app, they can opt in to automatic tracking by connecting a Gmail or Outlook email. After a customer connects Gmail or Outlook, Shop searches their inbox to find relevant tracking information.

To help Shop search your customers' inboxes for tracking information as accurately as possible, you can embed tracking data in your email markup usingLiquid formatorJSON-LD format.

Edit Shopify shipping notification templates

If you're usingShopify's shipping notification templates, then you can copy the followingLiquidmarkup and paste it at the top of theshipping confirmationandshipping updatenotifications.

 ``` ### Edit third party shipping notification templates If you're using another service to send your shipping notifications, then you can use the following [JSON](https://json-ld.org/) markup example as the format. ```  ```

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