Order status
Orders have a variety of statuses such as order status, payment status, and fulfillment status. These statuses are used to create views that help you to track the progress of your orders and find orders that need work.
You canfilter your ordersusing different combinations of order statuses.
Order status
Orders are eitherOpenorArchived, but can have additional statuses. Archived orders that were canceled, displayCanceledandArchivedstatuses. Orders have one or more of following statuses:
| Status | Description |
|---|---|
| Open | The order was placed or created. There is work to do for the order, which can include processing payment, fulfilling, or processing returns. |
| Archived | The order was manually or automatically archived. |
| Canceled | The order was canceled. If a canceled order was not fully refunded, then there might be work remaining for the order. |
Payment status
The payment status of an order is an important part of the information that determines what tasks you need to do for an order. Orders have one or more of the following payment statuses:
| Status | Description |
|---|---|
| Pending | Orders have the Payment pending status for one of the following reasons:
|
| Authorized | The payment provider validated your customer’s payment information. The Authorized status is only displayed if you capture payments manually and it is your cue to capture payments before the authorization period expires. The Authorized payment status is used with credit card and some other payment methods. The order is created, customers can complete their checkout, and inventory is reserved. |
| Overdue | Payment wasn't captured before the due date that was set in thepayment termson an order that had the Payment pending status. |
| Expiring | Expiring isn't a payment status, but the Expiring badge is displayed two days before the deadline for capturing payment on orders that have the Authorized payment status. |
| Expired | Payment wasn't captured before thedate that was set by the payment provideron an order that had the Authorized payment status. Some payment providers that provide alternatives to credit card and cash payments, use the Expired status to indicate that they were unable to process the payment. Contact your payment provider to see if the payment can still be captured. |
| Paid | 付款是自动或手动被俘,或the order was marked as paid. |
| Refunded | The full amount that the customer paid for an order was returned to the customer. |
| Partially refunded | The amount that was returned to a customer is less than the full amount that the customer paid for an order. |
| Partially paid | You manually captured payment for the order and specified less than the full order value as the payment amount. |
| Voided | An unpaid order was manually canceled. |
| Unpaid | Unpaid payment status includes orders that are inAuthorized,Pending,Expired, andPartially paidpayment status. |
Fulfillment status
The fulfillment status of an order
- Fulfilled
- Unfulfilled
- Partially fulfilled
- Scheduled
- On hold
When an order is placed, it has anUnfulfilledfulfillment status, unless you have selected to automatically capture the payment and automatically fulfill all of the order's line items in the checkout settings.
If you have shipped some, but not all, of the items in an order, then the order has aPartially fulfilledfulfillment status. When you've shipped all the items in an order, it isFulfilled.
Prepaid subscription ordershave aScheduledstatus until the fulfillment date is reached. When the fulfillment date is reached, the order status updates toUnfulfilledand you can then fulfill the order.
Whenupsell offersare presented to customers at checkout, the order fulfillment status is set toOn holdtemporarily. When a fulfillment isOn holdyou can reserve inventory for the order, but you can't fulfill the order until thefulfillment holdis released, and the order fulfillment status changes toUnfulfilled.
Fulfillments with amanual fulfillment holdhave anOn holdfulfillment status.