Exchange or refund an order

Using the Shopify POS app, you can complete returns and issue refunds, or exchange a returned item for a new item. If there's a difference in price between the two items, then you can collect or pay out the difference during the exchange.

Refunded items are added to the inventory of your Shopify POS app'sassigned location.

Processing an exchange or refund with a Shopify POS Pro subscription

If your location has aShopify POS Pro subscription, then you can use the following steps to process your customer's exchange or refund.

Steps:

1. From the Shopify POS app, tapOrders.
2. 利用the order for which you want to create an exchange or return.
3. 利用Exchange, select the item that's being exchanged, and then tapNext. Returned items are added to the inventory of the assigned location for your POS device.
4. From the available products list, select an item to exchange for the returned item.
5. Update the quantity of the selected item, add more items if needed, and clickNext.
6. Optional: Tap the toggle to enableMark item as unfulfilledto note that the item needs to be sent to the customer at a later date. A new order is created for the items.
7. If there's a balance remaining, then tapRefundorCollectand complete the transaction. If there's no balance remaining, then tapExchange.
8. 利用完成.

Processing a refund with a Shopify POS Lite subscription

You can refund an entire order or part of an order from the Shopify POSOrdersscreen.

Steps:

1. On the home screen of the Shopify POS app, tapOrders.
2. 利用the order of the item being returned.
3. 利用Return.
4. Use the+and-to enter the quantity of each item that you're refunding.
5. 利用Next.
6. Optional: If you don't want to return an item to your inventory, then tapRestock at this location, disable the restock option and tapSave.
7. Optional: TapRefund shippingto refund the cost of shipping.
8. Optional: EnableRefund balance to gift cardto issue a gift card to the customer for the refund amount. The gift card product needs to be published to the POS sales channel for this option to be available.
9. If the customer used more than one payment method, then you can split the refund between the same payment methods that they used. TapEditin theAmount to Refundsection and enter the amount that you want to refund to each payment method.

1. Optional: Add a reason for the return.
2. When you're ready to process the refund, tapRefund.
3. 利用Mark as refunded.
4. Optional: Provide a receipt to the customer.
5. 利用完成.