Contacting Shopify Fulfillment Network (SFN) for support

Shopify Fulfillment Network (SFN) has a support team that specializes in resolving questions and issues related to SFN, such as inbound receiving, order processing, or SFN billing.

你可以联系通过S SFN的支持团队hopify Help Center. The SFN support team operates during the following hours:

• Monday to Friday from 7:00 am to 8:00 pm EST
• Saturday and Sunday from 10:00 am to 6:00 pm EST

If you want to receive the latest information and announcements about SFN, thensign up for the SFN Newsletter.

If you need Shopify support that's unrelated to SFN, thencontact Shopify Support.

Contact SFN support through your SFN app

1. From your Shopify admin, clickApps>Shopify Fulfillment Network.
2. ClickOverview.
3. In theContact a logistics expertsection, clickcreate a support request.

Contact SFN support through the Shopify help center

1. Go to theSFN contact form in the Shopify Help Center.
2. ClickLog into log in to your Shopify account. If you have multiple Shopify stores, then select the specific store that you want to create a support request for.
3. Fill out the information in the form, and then clickSend.

If SFN replies to your support request, then you receive an email and can respond by replying to that email.