Shopify Shipping with Evri

If you're shipping from a location in the United Kingdom, then you canbuy Shopify Shipping labelsfrom Evri. You can drop off packages at a drop-off location and ship them domestically.

The shipping rates that you are charged are based on Shopify's account with Evri.

Considerations for shipping packages with Evri

Review the following considerations when using Shopify Shipping with Evri:

• Shopify Shipping with Evri ships only domestically within the United Kingdom and doesn't support international destinations.
• Evri doesn't support shipments to the Channel Islands, PO boxes, or British Forces Post Office locations.
• Pickups aren't available with Evri. You need to drop off your packages at a Evri parcel drop off location.
• To purchase Evri shipping labels, yourstore's addressneeds to be based in the United Kingdom.
• ReviewEvri's guidelines on how to wrap a parcelto ensure that your shipments meet Evri's packaging standards
• Make sure that the products you're shipping meet theEvri's prohibited items requirements.

Getting your products to Evri

You can drop your products off at a myEvri ParcelShop location.Find your nearest ParcelShop location.

Currently, Shopify Shipping doesn't support pickups with Evri.

Domestic shipping with Evri

Package requirements for Evri domestic shipments

The maximum values that Evri allows for domestic shipments are the following:

• maximum weight is 15 kg (33 lb)
• maximum girth is 245 cm (96.5 inches)

For more information about package requirements, refer to theEvri website.

Getting support for Evri shipments

To get help with your shipment after it has been given to Evri, such as attempting to reroute a shipment or disputing an adjustment, you cancontact Shopify Support.

Included insurance coverage

Evri offers up to 20 GBP coverage for lost and damaged packages with an additional 2.50 GBP available for eligible label costs.

Submit a claim

If a shipment is lost or damaged, then email Shopify Shipping Support atshipping-claims@shopify.comto track your package and file a claim. Claims must be made within 23 days from the shipping label creation date. Claims for late shipments aren't supported.

If a shipment is scanned asReturn to Senderby Evri, then such a shipment is no longer eligible for a claim.

When youcontact Shopify Support, you need to provide the following information:

• your.myshopify.comaddress
• the order number in your Shopify admin
• the tracking number (also called the Evri barcode)
• the postcode of the delivery address
• the value of the items in the shipment
• the product category for the items, such as “Clothing and accessories - Footwear”
• a description of each product, such as “Brown, size 5 boots”
• the details of the claim, such as whether an item was lost or damaged

For damaged shipments, you also need to include the following information:

• at least two photos that show the damage:
  • one photo that shows the damaged product
  • one photo that shows the condition of the shipping package

If the claim is for a lost package, then also include a signed Denial of Receipt (DOR) from the customer and the date that you received the DOR. To help the claims process, you can also include any comments from the customer.

Get a Denial of Receipt

If a package is marked as delivered but your customer never received the package, then you must get a signed Denial of Receipt (DOR) from the customer before you submit a claim to Shopify Shipping.

You can use the following DOR template to send to your customer in an email for them to sign:

喂(公司名称),我想否认的收据of the parcel with the tracking number of [insert tracking number]. I can confirm that I have checked with my neighbours and those in my household who might have signed for or received the goods, and this parcel has not been received. I have fully checked around my property and have not located the parcel. I will inform you immediately if the parcel arrives. I agree to co-operate with Evri Loss and Prevention and the police in the event of any investigation into the missing items. I confirm that this declaration is true and accurate in all respects. I understand that making a false statement can lead to prosecution. Printed name: ______________________ Signed: ______________________ Date: ____________________

Reroute a shipment

If a shipment that has been accepted by Evri needs to be returned or sent to a different delivery address, then you can request to reroute a shipment. Due to processing times for rerouting requests and the different parties involved in the shipment, rerouting shipments isn't always possible.

There is no fee to intercept a shipment unless the shipment needs to be relabeled. If a shipment needs to be returned to you, then there is an additional undelivered fee.

When youcontact Shopify Support, make sure that you have the following information:

• The tracking number (also called the Evri barcode)
• The new delivery address

Dispute an adjustment

If you are incorrectly charged an adjustment, such as an adjustment for an incorrect shipment weight or oversized package, then you can dispute the adjustment.

When youcontact Shopify Support, make sure that you have the following information:

• The tracking number (also called the Evri barcode)
• The reason for the dispute
• Any supporting documents or images, such as showing the measurement of a package