Shopify Shipping with UPS in the United States

If you're shipping from a location in the United States, then you canbuy Shopify Shipping labelsfrom UPS. You can ship your packages domestically and internationally.

The shipping rates that you are charged are based on Shopify's account with UPS.

If you want to use your own negotiated rates with UPS and not use Shopify Shipping, then refer toActivate shipping with UPSinstead.

Considerations for shipping packages with UPS

Review the following considerations when using Shopify Shipping with UPS:

• UPS doesn't support PO box addresses as the shipping origin.
• UPS doesn't support PO box addresses as the shipping destination, except for UPS Ground Saver.
• UPS labels aren't available for shipping origin addresses in Puerto Rico. If you're based in Puerto Rico and want to use UPS, then you canadd UPS as a third-party shipping carrier.
• UPS only ships from the continental United States. This excludes the United States territories such as Hawaii, Puerto Rico, and Alaska.
• UPS pickups are only available in the continental United States.

UPS registered return address requirements

UPS uses its own method for validating shipping addresses. Make sure that any address that you use meets UPS's requirements.

• The address is not a PO box- UPS cannot process shipments from a PO box through Shopify Shipping.
• The phone number is in the correct format- Include the area code as part of the phone number. For example, 123-456-7890.
• The address is in a supported location- UPS is limited to shipping from the continental United States. You can't use UPS to ship from Puerto Rico with Shopify Shipping. If your business is based in Puerto Rico and you want to use UPS, thenadd UPS as a third-party shipping carrier.

If an address meets all the requirements, but still isn't accepted, thencontact Shopify support.

Return addresses

The first time that you purchase a UPS label through Shopify Shipping, you are prompted to enter a return address. If a UPS shipment needs to be returned or was rejected by the receiver, then UPS delivers the shipment to the return address that you entered during setup, not the return address on the label.

If you need to change your return address, then contactaddress-change@shopify.comwith your new return address.

Included insurance coverage

Insurance is included when you purchase a shipping label from UPS. Shipping services that include insurance coverage cover a maximum of 100 USD.

You canadd more shipping insurancewhen you buy a shipping label.

Domestic shipping with UPS

You can ship domestically using UPS Next Day Air®, UPS Next Day Air Saver®, UPS 2nd Day Air®, UPS 3 Day Select®, UPS Ground®, and UPS® Ground Saver.

* Guaranteed delivery

To learn more about UPS domestic shipping rates, refer to theUPS domestic shipping website.

International shipping with UPS

You can ship internationally using UPS Worldwide Express®, UPS Worldwide Saver, UPS World Expedited®, and UPS Standard to Canada.

* Guaranteed delivery

Duties,taxes, and brokerage fees might be applicable to your customers when shipping internationally. To learn more about UPS international shipping, refer to theUPS international shipping website

Package requirements for UPS domestic and international shipments

The maximum values that UPS allows for domestic and international shipments, excluding UPS Ground Saver, are the following:

• maximum weight is 150 lb (68 kg)
• maximum length and girth combined is 165 inches (419 cm)
• 最大长度是108英寸(274厘米)

The maximum values that UPS allows for domestic shipment with UPS Ground Saver are the following:

• maximum weight is 70 lb (31 kg)
• maximum length and girth combined is 130 inches (330 cm)
• Maximum length is 60 inches (152 cm)

For more information about package requirements, refer to theUPS website.

Getting your products to UPS

你可以放弃啊ff your products at aUPS drop-off locationor schedule a pickup.

Schedule a UPS pickup

You can schedule a pickup at your preferred date, time, and address. Pickup times are based on the time zone of the pickup address. You can schedule a pickup from 1 to 7 days in advance. Any pickup times are estimates and depend on traffic, weather, and pickup address. If you want to schedule multiple pickups, then you need to buy at least one UPS label.

UPS On-Call Pickup® costs 4.00 USD and it's an exclusive discounted rate for merchants using Shopify Shipping. No additional fees or surcharges are applied.

Steps:

1. From your Shopify admin, go toOrders.

2. To schedule a pickup, do either of the following:

   • To schedule a pickup immediately after you purchase a shipping label, in thePackage pickupsection, clickSchedule pickup.
   • To schedule a pickup for an order that was fulfilled with UPS, open the order, click the...icon, and then clickSchedule pickup.

3. In thePickup addresssection, select the pickup address or enter a custom address. Custom addresses aren't saved for future pickups.

4. In thePickup detailssection, provide the following details:

   • contact name and phone number
   • pickup date and estimated pickup time
   • package location, such as a reception or a front door
   • any special instructions for the courier, such as an apartment number or a buzz code.

5. Optional: If your packages weigh more than 70 lb (32 kg), then selectNotify the carrier that some packages weigh over 70 lbs so they come prepared.

6. Review the pickup summary, and then clickSchedule pickup.

You can view your scheduled pickups from theOrderspage in your Shopify admin.

If a driver doesn't show up for your scheduled pickup, then call UPS at 1-800-PICK-UPS (1-800-742-5877) with your pickup confirmation number. You can find your pickup confirmation number in theorder's Timeline.

Cancel a pickup

You can cancel a scheduled pickup. If you try to cancel a pickup that is close to the scheduled time, then it might be too late and the driver still arrives at the scheduled time.

If you successfully cancel a UPS pickup, then your account is credited the cost of the pickup, which you can use to buy shipping labels or schedule other pickups.

Steps:

1. From your Shopify admin, go toOrders.

2. ClickView pickups.

3. ClickCancel pickup.

4. ClickCancel pickupagain to confirm.

Require a signature when the shipment is delivered

To require a signature when the shipment is delivered, then do either of the following when youbuy a shipping label:

• If anyone can sign, then selectSignature required.
• If the signer must be over the age of 21, then selectAdult signature required.

The price of this service depends on the cost of the fuel surcharge added by UPS.

Order free shipping supplies

You canorder free shipping supplies(for example, envelopes, labels, and pouches) directly from UPS. You need tosign up for a free UPS accountto receive your supplies.

Getting support for UPS shipments

To get help with your UPS shipment, such as rerouting a package or submitting a claim, you can contactShopify Support.

Submitting a claim for lost or damaged packages

If a shipment is lost or damaged, then email Shopify Shipping Support atshipping-claims@shopify.comto track your package and file a claim.

You should submit your claim as soon as you discover that a package was lost or damaged. UPS must receive notice of a claim within 60 days after delivery of the package or, in case of a lost package, within 60 days after the scheduled delivery date. Shopify Shipping Support also needs time to process and direct your claim to UPS before the liability period expires.

Include the following information in your email:

• your.myshopify.comaddress
• the order number
• a description of the issue
• the receiver's phone number

For damaged packages, you also need to include the following information:

• a description of the damage
• who is currently in possession of the package and contents
• if the shipment is available for inspection by UPS
• what type of exterior and interior packaging and material was used for the shipment
• how was the package sealed

If your customer is in possession of the shipment, then ask them to keep the original box and packaging, and any damaged contents that are received for inspection. UPS might request a damage inspection of the contents and the original packaging as part of the damage claim process.

Submitting a claim for late packages

If a shipment is late, and you want to track the package and file a claim, then send an email to the following address:

• shipping-claims@shopify.com

You need to make your refund request within 15 calendar days of the scheduled delivery date, the date listed in the ups.com tracking details, or your proof of delivery, whichever is later.

Include the following information in your email:

• your.myshopify.comaddress
• the order number
• the date the package was received by UPS and the latest date by which the package should have been delivered
• the receiver's phone number

Requesting support for physical invoices from UPS

If you received a physical UPS invoice, then contactShopify Supportand provide a copy of the invoice you received from UPS.

UPS labels bought through Shopify Shipping should be通过你的Shopify发票. Invoices from UPS need to be brought to Shopify, so UPS can investigate why charges are occurring outside of Shopify.

Requesting support for UPS shipments

If you are using UPS with Shopify Shipping and you need help, then refer to the following table to learn who to contact.

如果你购买一个标签使用自己的UPS account and not using Shopify Shipping, then you need to contact UPS directly:

• Domestic orders: 1-800-742-5877
• International orders: 1-800-782-7892
• TDD/TTY: 1-800-833-0056