Resetting two-step authentication

If you haveverified ownership of your domain, then you can reset two-step authentication for users in your organization that have been locked out of their accounts. Two-step authentication can be reset only for users that have an email address that is associated with your verified domain.

For example, your organization has verified the domainexample.com. Two of the users in your organization, Jonathan and Leslie, are locked out of their accounts. Leslie uses the email addressleslie@example.com. Because this is an email address that uses the domain that you have verified, you can reset Leslie's two-step authentication. Jonathan uses the email addressjonathan@gmail.com.` This is an email address that uses a public domain that can't be verified by your organization, so you can't reset Jonathan's two-step authentication. To regain access, Jonathan needs toenter a recovery code. If he no longer has recovery codes, then follow thetwo-step authentication troubleshooting steps.

Resetting two-step authentication requires theUsersorganization-level permission.

Steps:

1. From your Shopify admin, clickSettings.
2. In the组织section, clickUsers>Security.
3. Click the username to reset two-step authentication for.
4. In theTwo-step authenticationsection, clickReset authentication.
5. Confirm your login information.
6. ClickReset.

After you have reset the user's two-step authentication, your user is prompted to set up a new two-step authentication method if it'srequired by your organization.