Logging in using two-step authentication
This page was printed on Jul 01, 2023. For the current version, visit https://help.shopify.com/en/manual/your-account/account-security/two-step-authentication/two-step-login.
After you set up two-step authentication, to log in to your Shopify admin, you must use the authentication method in addition to your email and password. If you've set up backup authentication methods, you can choose which method to use when you log in.
Steps:
- From your Shopify adminlogin page, enter your email address and your password.
- ClickLog in.
- Optional: If you set up more than one authentication method, then click the method that you want to use.
- Authenticate using the method that you set up to perform two-step authentication.
- Shopify mobile prompts: Check your mobile device, and then tapYES, IT'S ME.
- Authenticator app: Open the app on your mobile device to see your code, and then enter the code into the login page.
- SMS authentication: Check your mobile device for an SMS message with the code, and then enter the code into the login page.
- Security key: Use the appropriate key or device to authenticate.
- Built-in authenticator: Use the built-in authenticator.
- Shopify mobile prompts: Check your mobile device, and then tapYES, IT'S ME.
- ClickLog in.
- From the Shopify app login screen, enter your email address, and then tapNext.
- Enter your password, and then tapLog in.
- Optional: If you set up more than one authentication method, then tap the method that you want to use.
- Authenticate using the method that you set up to perform two-step authentication.
- Shopify mobile prompts: Check your mobile device, and then tapYES, IT'S ME.
- Authenticator app: Open the app on your mobile device to see your code, and then enter the code into the login page.
- SMS authentication: Check your mobile device for an SMS message with the code, and then enter the code into the login page.
- Security key: Use the appropriate key or device to authenticate.
- Built-in authenticator: Use the built-in authenticator.
- Shopify mobile prompts: Check your mobile device, and then tapYES, IT'S ME.
- TapLog in.
- From the Shopify app login screen, enter your email address, and then tapNext.
- Enter your password, and then tapLog in.
- Optional: If you set up more than one authentication method, then tap the method that you want to use.
- Authenticate using the method that you set up to perform two-step authentication.
- Shopify mobile prompts: Check your mobile device, and then tapYES, IT'S ME.
- Authenticator app: Open the app on your mobile device to see your code, and then enter the code into the login page.
- SMS authentication: Check your mobile device for an SMS message with the code, and then enter the code into the login page.
- Security key: Use the appropriate key or device to authenticate.
- Built-in authenticator: Use the built-in authenticator.
- Shopify mobile prompts: Check your mobile device, and then tapYES, IT'S ME.
- TapLog in.