Managing fulfillment requests
A fulfillment request is a record of the items that Shopify Fulfillment Network (SFN) fulfills based on a customer’s order in your Shopify admin. A fulfillment request contains the items that SFN needs to pick and pack to fully or partially complete the fulfillments for a Shopify order.
An order can have more than one fulfillment request. For example, if an order needs to be fulfilled from inventory stored in multiple fulfillment centers then the order can include multiple fulfillment requests per order.
- Fulfillment requests that are placed before a noon cut off time will receive same day fulfillment.
- Fulfillment requests placed after noon will receive next day fulfillment.
| Order details | Estimated delivery timelines |
|---|---|
| Domestic standard fulfillment | 3 days or less with available inventory |
| Domestic Alaska, Hawaii and territory fulfillment | 5 days or less |
| International fulfillment | 15 days or less |
If a fulfillment request requires your attention, then a banner notification is shown in your SFN app.
You can access your fulfillment requests in your SFN app by clickingView allin theOpen fulfillment requestssection.