Configure your availability and automatic first reply in Shopify Inbox.

To help manage your customer's expectations when they use your online store chat, you can set up hours of availability and customize an automatic first reply that's sent when the customer sends you a message. By default, your hours of availability are set to always available.

You can set up different automatic first reply messages depending on whether the customer messages you during your hours of availability.

Set up your hours of availability

1. From your Shopify admin, clickSettings>Apps and sales channels.

2. From theApps and sales channelspage, clickShopify Inbox.

3. ClickOpen sales channel.

4. ClickChat settings, and then clickAvailability.

5. Use the drop-down menus to select a start and an end time for each day of the week that you're available to respond to online store chats.

6. Optional: To set your availability as always available for a specific day, for that day, click the…menu, and then clickSelect all hours for this day.

7. Optional: You can copy the set hours of a particular day to all days of the week. For the day that you want to copy, click the…menu, and then clickApply these hours to all daysto set the same schedule for the entire week.

8. ClickSave.

First reply messages

You can set up two different automated first reply messages that are sent when a customer starts a new chat, aduring available hoursreply, and anoutside of available hoursreply. By default, automated first reply messages are turned off.

Theduring available hoursmessage is sent to customers who start a chat during the hours that you set as available. You can use this first reply to ask for any additional information that you need from your customer, and let them know when to expect a reply.

Theoutside of available hoursmessage is sent to customers who start a chat outside of the hours that you set as available. You can use this message to let your customer know that you're not available, and when to expect a reply.

Turn on automatic first reply messages

1. From your Shopify admin, clickSettings>Apps and sales channels.

2. From theApps and sales channelspage, clickShopify Inbox.

3. ClickOpen sales channel.

4. ClickChat settings, and then clickAvailability.

5. In theAutomated first replysection, clickTurn on.

6. Optional: In theAutomated first replysection, clickDuring available hoursto customize the message that's sent to customers during your available hours.

7. Optional: In theAutomated first replysection, clickOutside of available hoursto customize the message that's sent to customers outside of your available hours.

您可以编辑你的自动回复消息t any time by going toChat settings>Availabilityin the Shopify Inbox channel.