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Timeline

With Timeline, you can view detailed histories and write notes and comments for orders, draft orders, customers, and transfers in Shopify. All notes and comments are internal and will not be visible to your customers. If you use theShopify app, then you can receive notifications whenever you're mentioned in a Timeline comment.

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Communicate with Timeline

All communication with Timeline is internal to your store.

  • When you comment on something in your Shopify admin, the comment is attached to that order, draft order, customer, or transfer.
  • 如果你@mention另一个员工,那么员工s an email notification with your comment.
  • If you @mention another staff who uses the Shopify app, then that staff gets a push notification on their phone with your comment.
  • If you don't @mention anyone, then Shopify does not notify anyone about your comment.

Add comments to Timeline

You can add comments to orders, draft orders, customers, and transfers.

Steps:

  1. From your Shopify admin:
    • clickOrders(or pressGO) to see your orders.
    • clickOrders, then clickDraftsto see your draft orders.
    • clickCustomers(or pressGC) to see your customers.
    • clickProducts, then clickTransfers(or pressGPT) to see your transfers.
  2. Click the order, draft order, customer, or transfer that you want to add a comment to.
  3. In theTimelinesection, click to select the box labeledLeave a comment....
  4. Enter your comment. In the comment text, you can link to staff, orders, customers, or products.
  5. ClickPostto add your comment.

Use emojis on Timeline

You can use emojis in your conversations.

Steps:

  1. While writing a comment, click the☺button in the comment box.
  2. Click the emoji that you want to add to your comment.

Mention staff on Timeline

You can @mention your store's staff in comments. Staff will get email notifications when they are mentioned in a comment. If they use theShopify appand they have push notifications activated, then they'll also receive an alert on their mobile device.

Steps:

  1. While writing a comment, enter an@, and then start typing a staff's name. Shopify suggests staff who match what you enter.
  2. If Shopify suggests multiple names, then use thedownanduparrow keys to select a name, and pressenterorreturnto confirm your choice.

Attach files to your Timeline

You can attach files to add context or more information to your conversations. For example:

  • You can attach a photo of an item to show its condition before shipping.
  • You can attach copies of your inventory transfer receipts to keep all the information in the same place.
  • You can attach a photo of a QR code on a shipping label.

Steps:

  1. While writing a comment, click the paper clip icon in the comment box.
  2. Choose the file that you want to attach using the dialog box, and then clickOpen.

The file is attached as part of your comment.

Add a profile photo to appear on your Timeline

You can also add a custom photo to your profile so that it appears next to your comments.

Steps:

  1. From your Shopify admin, click your store name and account picture.

  2. ClickManage account.

  3. ClickUpload photo.

  4. In the dialog box, find the image that you want to use, and then clickOpen.

  5. ClickSaveto confirm the changes to your profile.

Communicate with Timeline

All communication with Timeline is internal to your store.

  • When you comment on something in the Shopify app, the comment is attached to that order.
  • If you @mention staff, then that staff gets an email notification with your comment.
  • If you @mention staff who uses the Shopify app, then they get a push notification on their phone with your comment.
  • If you don't @mention anyone, then Shopify does not notify anyone about your comment.

Add comments to Timeline#### Steps:

  1. From the Shopify appOrdersscreen, tap an order.
  2. Swipe the screen down to theTimelinesection and the comment field appears.
  3. 输入你的评论,然后点击发布按钮。

Mention staff on Timeline

You can @mention your store's staff in comments. Staff get email notifications when they are mentioned in a comment.

Steps:

  1. Whilewriting a comment, enter an@, and then start writing a staff's name. Shopify suggests staff that match what you enter.
  2. When you see the staff that you want to @mention, tap their name.

Edit comments on Timeline

Steps:

  1. From the Shopify appOrdersscreen, tap the order with the comment that you want to edit.
  2. Tap the…button beside the comment.
  3. TapEdit comment.
  4. Edit your comment, and then tapSave.

Delete comments

Steps:

  1. From the Shopify appOrdersscreen, tap the order with the comment that you want to delete.
  2. Tap the…button beside the comment.
  3. TapDelete comment.
  4. TapDeleteto confirm.

Activate Timeline notifications

You can use the Shopify app to activate Timeline notifications so that you receive an alert on your iPhone whenever another staff @mentions you.

Steps:

  1. From theShopify app, tap the…button, and then tapSettings.
  2. In theApp settingssection, tapNotifications.
  3. In thePush notificationssection, activateTimeline mentions.

Add an attachment to Timeline

You can attach files to add context or more information to your conversations. There are a few reasons that you might want to attach files to your conversations:

  • You can attach a photo of an item to show its condition before shipping.
  • You can attach copies of your inventory transfer receipts to keep all the information in the same place.
  • You can attach a photo of a QR code on a shipping label.

Steps:

  1. Whileadding a comment, tap the attachment button.
  2. Select a file from one of the available sources.
    • Select one of your recent images.
    • TapTake a phototo take a new photo with your iPhone's camera.
    • TapChoose from libraryto access all of the images on your iPhone.
    • TapImport file from...to browse your files stored on a cloud-based service.
  3. Enter a comment to accompany the attachment.
  4. Tap the post button.

Communicating with Timeline

All communication with Timeline is internal to your store.

  • When you comment on something in the Shopify app, the comment is attached to that order.
  • If you @mention staff, then that staff gets an email notification with your comment.
  • If you @mention staff who use the Shopify app, then they get a push notification on their phone with your comment.
  • If you don't @mention anyone, Shopify does not notify anyone about your comment.

Add comments to Timeline#### Steps:

  1. From the Shopify appOrdersscreen, tap an order.
  2. Swipe the screen down to theTimelinesection and the comment field appears.
  3. 输入你的评论,然后点击发布按钮。

Mention staff on Timeline

You can @mention your store's staff in comments. Staff get email notifications when they are mentioned in a comment.

Steps:

  1. Whilewriting a comment, enter an@, and then start writing a staff's name. Shopify suggests staff that match what you enter.
  2. When you see the staff that you want to @mention, tap their name.

Edit comments on Timeline

Steps:

  1. From the Shopify appOrdersscreen, tap the order with the comment that you want edit.
  2. Tap the…button beside the comment.
  3. TapEdit comment.
  4. Edit your comment, and then tapSAVE.

Delete comments on Timeline

Steps:

  1. From the Shopify appOrdersscreen, tap the order with the comment that you want delete.
  2. Tap the…button beside the comment.
  3. TapDelete comment.
  4. TapDELETEto confirm.

Activate Timeline notifications

You can use the Shopify app to activate Timeline notifications so that you receive an alert on your Android whenever another staff @mentions you.

Steps:

  1. From theShopify app, tap the…button, and then tapSettings.
  2. In theApp settingssection, tapStore notifications.
  3. In thePush notificationssection, activate theTimeline mentionsoption.
  4. Tap the check mark to save your changes.

Add an attachment to Timeline

You can attach files to add context or more information to your conversations. There are a few reasons that you might want to attach files to your conversations:

  • You can attach a photo of an item to show its condition before shipping.
  • You can attach copies of your inventory transfer receipts to keep all the information in the same place.
  • You can attach a photo of a QR code on a shipping label.

Steps:

  1. Whileadding a comment, tap the attachment button.
  2. Select a file from one of the available sources:
    • TapTake phototo take a photo with your Android device's camera.
    • TapChoose from fileto add a file saved on your Andriod device.
  3. Enter a comment to accompany the attachment.
  4. Tap the post button.
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