Shop app customer experience

Customers can use the Shop app to track their orders, explore stores and products, make purchases in the appusing Shop Pay, and manage theirShop Pay Installmentspayments. Your customers can learn more about the Shop app from theShop Help Center.

Installation requirements for the Shop app

You don't need to install the Shop app to let your customers to track orders from your store. If you want to use Shop to track deliveries for orders that you place online, then you can install the Shop app.

商店是免费的,并可以在移动设备上with the following operating systems:

• iOS(version 11.0 or later for Shop version 2.16.2 and later) for iPhone, iPad, and iPod touch
• Android(version 5.0 or later) for smartphones and supported tablets

Online order tracking

Customers can use the Shop app to track any valid tracking number. After a customer creates a Shop account, Shop automatically syncs with Shopify to display all the orders that they've placed from stores that use Shopify.

For all other orders, if a customer uses Gmail or Outlook, such as hotmail.com and live.com, then Shop can automatically locate emails with tracking numbers to identify orders to track. Customers using another kind of email address can add tracking numbers manually.

To help your reduce your own support debt, you canlet customers install the Shop app from your store's order status page, so that they can download the app and get updates on their order without contacting your store.

Shopping

If you have theSell with Shop settingactivated, then customers can interact with your Shop Store in the Shop app. Your Shop Store includes your store's logo, name, and description. All your eligible products appear in your Shop Store. Learn more aboutShop merchant guidelines.

Customers can browse stores and products in the Shop app, and can choose to add them to theirfavorites list. While browsing products, customers can add items to their cart by tappingAdd to cart. Customers can also bypass the cart and purchase a single item through Shop's accelerated checkout by tappingBuy nownext to a product.

Purchases made on Shop are processed through your online store.

Shop search

When customers search for products or services in Shop, search results from stores in theirfavorites listare displayed first. By default, search results are sorted by how relevant the results are to the customer's search query, and are filtered byIn stockandShips to you.

Shop search results include stores that ship to the customer's location. For example, if a customer is located in the United States, then only stores that ship to the United States are displayed in the customer's search results. Learn more aboutsetting up and managing shipping.

Shop local

Shop local helps customers find stores to shop from that are within 31 miles or 50 kilometers of the location of their device. To appear in Shop local, you need to meet themerchant requirementsand the following criteria:

• Have a POS location within 31 miles or 50 kilometres of a customer's device.
• Have a POS location with at least 20 days of sales in a month within the last year.
• Have a sale within the last 30 days.

Shop app collections

Customers can browse collections in Shop to discover stores and products that interest them. Shop's collections contain many categories and interests.

If your store is selected to be included in a collection on Shop, then an email is sent to your store's account owner email.

Shop favorites

Customers can use the Shop app to track their favorite products and stores by adding them to their favorites list.

Customers can set up push notifications to receive updates when a favorite product drops in price, or when a sold-out product is back in stock.

You can't access information about a customer's favorites, or customize the notifications that customers receive.