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Setting up tipping options for online orders

Online tipping gives your customers the option to add a tip to their order on the payment page when they check out. Customers can add the tip as a percentage of the order total or as a custom amount. You canchange the labels and descriptionsto customize the online tipping experience to suit your goals, such as supporting your business financially, or collecting donations for a charity.

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Considerations for tipping options in your online store

Before you set up tipping options, consider the following:

  • Tipping options for your online store checkout must be set up using your Shopify admin, even if you have set up tipping options previously for your Shopify POS.
  • The tip is calculated on the cart's subtotal before taxes and shipping. However, tips are subject to credit card fees or third-party transaction fees because they’re part of the order total.
  • Customers can't tip more than 100% of the order total.
  • Tips are limited to 1000 USD for both pre-selected and custom tip options.
  • Customers can't add tips when they place orders using Shop Pay Installments.

Using online tipping with offsite payment gateways

If you use offsite payment gateways, you should test the online tipping experience thoroughly before you add online tipping to your store. For example, some offsite payment gateways might not recognize the tipping line item.

If you discover that the tipping experience does not work as expected for a specific offsite payment gateway, then contact support for that gateway.

Set up tipping options from your Shopify admin

您可以创建3个选项,基于“增大化现实”技术e a percentage of the order's subtotal. Alternatively, customers can add a custom amount.

Steps:

  1. From your Shopify admin, go toSettings>Checkout.
  2. In theTippingsection, checkShow tipping options at checkout.
  3. If you want to hide the tipping options, uncheckShow tip options to all customers. In this case, the customer must check a check box to display the tip options.
  4. UnderTIP OPTIONS, enter a value in percent in theOptionfields. You can add up to three different values.
  5. ClickSave.

Change the labels for tipping online

You can change the tipping labels that appear during the checkout process. For example, if your goal is to collect money for a charity, you could indicate that you are collecting donations by changing some of the labels to be similar to the following:

  • Title:Donations
  • Description:Please donate to a good cause
  • Custom Label:Add a custom donation
  • Update tip:Update donation
  • Tip label:Donation

The following table lists the fields that you can change to suit your goals. You edit the labels in theThemessection of your Shopify admin or Shopify app. These fields are located on theCheckout & systempage.

Online tipping labels
Section Field Default label
Checkout tips Title Add tip
Description Show your support for the team at {{shop_name}}
Preset label {{tip_percent}}%
Custom label Add a custom tip
Message Thank you, we appreciate it
Update tip Update tip
Checkout order summary Tip label Tip
Checkout field errors Tips invalid tip amount Enter a tip no more than {{amount}}

Steps:

  1. Log in to your store as a user withSettingspermissions.
  2. From your Shopify admin, underSALES CHANNELS, click欧宝体育官网入口首页, and then clickThemes.
  3. In theCurrent themesection, click the…button >Edit default theme content.
  4. ClickCheckout & system, and then scroll to the field that you want to change.
  5. Enter the label text that you want to appear on the checkout page.
  6. ClickSave.

Refund a tip

To include the tip portion in a refund, you must add the tip amount manually. You can edit the amount of the refund up to and including the tip amount.

For more information about refunding orders, refer toRefunding and canceling orders.

Steps

  1. From your Shopify admin, underOrders, click the order that you want to refund.
  2. ClickRefund.
  3. Enter the quantity of the items in the order that will be refunded.
  4. UnderREFUND AMOUNT, enter an amount that includes the tip amount.
  5. ClickRefund.

Tip reports

In yourFinancesreport, you can view the total amount of tips that were collected.

Steps

  1. From your Shopify admin, go toAnalytics>Reports.
  2. In theFinancessection, clickShow all.
  3. ClickTips.
  4. To limit the amounts to your online sales, from the drop-down list, select欧宝体育官网入口首页.

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