Troubleshooting payment gateways
This section lists some common issues related to your store's payment systems and provides links to troubleshooting steps.
On this page
Troubleshoot a customer's checkout
If a customer experiences payment errors when they try to checkout, then you can view theabandoned checkout historyor theorder timelinefor more details.
Troubleshoot Shopify Payments
If you're having trouble connecting your bank account to Shopify Payments, then reviewBank account requirements for Shopify Payments. If you experience issues with the gateway after setup, then review theShopify status pageto see if there are any current outages.
If your Shopify Payments account is on hold, then review the banner message on the homepage of your Shopify admin for next steps and have the Shopify store owner check their email address.
Basic troubleshooting for third-party payment gateways
If you experience issues connecting your third-party payment gateway, then try the following troubleshooting steps:
Verify the account credentials- Most third-party payment gateways require only an account ID and some form of password or security key to be entered into Shopify's settings. Many issues can be caused by from these values being incorrect, so it's important to make sure the values are accurate.
Check for additional setup steps- Third-party payment gateways can provide additional setup instructions. To complete any additional steps, go to the third-party provider's page. Learn more aboutconfiguring third-party payment providers.
Contact your payment gateway- Most of the settings for your gateway are within your third-party payment gateway account, not your Shopify admin. Contact their support to make sure that the settings are configured correctly to connect with your Shopify account and that any test mode settings have been disabled.
Third-party payment gateway or services
Amazon Pay
的决议ns to Amazon Pay issues, visitActivate Amazon PayinAmazon Pay.
Apple Pay
的决议ns to Apple Pay issues, visitTroubleshootinginApple Pay.
Authorize.net
的决议ns to Authorize.net issues, visitAuthorize.net TroubleshootinginSet up Authorize.net.
Google Pay
的决议ns to Google Pay issues, visitTroubleshooting your Google Pay setupinGoogle Pay.
iDeal (through Mollie)
的决议ns to iDeal issues, visitiDEAL payments.
PayPal
的决议ns to PayPal issues, visitCommon issuesinSet up PayPal.
SagePay
的决议n to the "Please redirect your customer" message, visitFix SagePay 'Please redirect your customer' error.
VirtualMerchant
的决议n to the "ssl_salestax" message, visitFix VirtualMerchant ssl_salestax errors.