How the Partner Directory works

This page was printed on Oct 30, 2023. For the current version, visit https://help.shopify.com/en/partners/directory/how-it-works.

The Shopify Partner Directory offers multiple ways for merchants to discover, learn about, and work with Shopify Partners.

On this page

Searching, browsing and filtering

Merchants can search for specific Partners, or by the service they need assistance with.

They can also browse Partners by service, and filter Partners by the following information, which is retrieved from yourprofile:

  • Whether you're accepting new clients
  • Price range
  • Services offered
  • Location (country or region)
  • Industry
  • Languages spoken

Merchants can then sort results using the default ranking algorithm, by the Partner's average rating, or by the price of services.

By default, the Partner Directory ranks Partners based on trust, performance, and quality of work. The ranking algorithm prioritizes requirements that encourage active participation, referrals, collaborations, Shopify certifications, trust, performance, quality of work, and positive experiences for merchants.

Contacting a Partner

From your profile, logged in merchants can contact you using the Partner Directory lead form. Using the form, the merchant can provide their contact information, and basic information about the work that they need assistance with, including the store, the relevant service, their budget, and a description of their problem or goal. This lead form is sent tothe contact email on your Partner Directory profile. Using the information in the lead form, you can contact the merchant directly.

Working with a merchant

After a merchant contacts you, you can use your own tools and processes to communicate with the merchant, define how you will work with them, and take payment for your work.

Reviews

Starting later in 2023, merchants who have added you as acollaboratorcan leave you a review.

If the work is still ongoing, then you can request for the merchant to leave a review at the end of your collaboration, or the merchant can leave a review at a time that is suitable for them.

On the review form, the merchant can select the relevant service and leave a review and rating of your work, providing separate star ratings for quality of work and communication. These reviews appear on your profile in the Partner Directory.