Setting up Messenger for Instagram to use with Shopify Inbox
The Messenger for Instagram feature in theMessenger channellets you connect Instagram to Shopify Inbox. After you activate the Messenger for Instagram feature in the Messenger channel, you can send and receive messages from Instagram with Shopify Inbox. Before you add Messenger for Instagram, make sure that you have a Facebook business page.
Messenger for Instagram
You can add Messenger for Instagram from the Messenger channel at any time. IfFacebook Shop,Instagram Shopping, orFacebook Marketingare already set up in your store's Facebook and Instagram by Meta, then some steps might already be completed.
Before you add Messenger for Instagram to your Messenger channel, make sure that you'veset up the Facebook and Instagram by Meta, that your Instagram account has been set up as aProfessional Account, and that theMessenger channelis installed in your store.
Add Instagram to the Messenger channel
You can see your Messenger for Instagram messages, story replies, and story mentions in your Inbox dashboard. This allows you to use Shopify Inbox to respond with text, images, product links, or discount codes.
Steps:
From your Shopify admin, clickSettings>应用和销售渠道.
From the应用和销售渠道page, clickMessenger.
ClickOpen sales channel.
In theMessenger for Instagram + Shopify Inboxsection, clickStart setup.
Complete the required steps to connect your Instagram account with your Messenger sales channel. Some of these steps may already be completed if you're already using Facebook as a sales channel.
ClickConnectto connect the Instagram account you want to use.
ClickFinish.
Open Shopify Inbox to confirm you've completed the Messenger for Instagram setup.