Digital Downloads

With Shopify'sDigital Downloadsapp, you can upload digital files like videos, songs, and graphic art as products in your store. When a customer purchases the digital product, they receive a link to download the file.

The three main sections in theDigital Downloadsapp are:

• Dashboard- View, edit, and set up digital products.
• Orders- See all orders containing digital products that have been purchased through your store.
• Settings- Personalize email templates and checkout options.

Install the Digital Downloads app

1. ClickInstall app.

Add a digital product

To add a digital product to your online store, first you need to create a product, and then return to the Digital downloads app to add the digital attachment to the product's details page.

You can attach only one file per variant. You can use a.zipfile or another archive file format to bundle files together under a single file name.

Steps:

1. From your Shopify admin, clickProducts.
2. ClickAdd product.
3. Enter the information for your digital product, such asTitle,Description, andPricing.
4. Under theShippingheading, uncheck the box next toThis is a physical product.
5. To make the product temporarily unavailable until the digital attachment is added: at the top of the product page next toSales channels, clickManage, uncheck the boxes next to your sales channels, then clickDone.
6. ClickSave product.
7. Under the product title, clickMore actions.
8. ClickAdd Digital Attachment. This takes you to the Digital Downloads app page.
9. ClickUpload file.
10. Select the file you want to attach to this product.
11. ClickView in your Shopify Admin.
12. Now that you have added the attachment, you need to make the product available:
    1. Next toSales channels, clickManage.
    2. Check the boxes next to the sales channels where you want to make your product available.
    3. ClickDone.

Add a digital file to an existing product

As well ascreating digital products, you can attach a digital download to products that are already in your online store. This includes physical products. For example, if you are selling vinyl records, then you can use the Digital Downloads app to attach an MP3 copy of the album that the customer can download.

You can attach only one file per variant. You can use a.zipfile or another archive file format, which can bundle files together under a single file name.

Steps:

1. From your Shopify admin, clickProducts.

2. Click the title of the product you want to add an attachment to.

3. Under the product title, clickMore actions.

4. ClickAdd digital attachment. This takes you to the Digital downloads app page.

5. ClickUpload file.

6. 选择你想要的文件附加到这个公关oduct.

Adjust the fulfillment settings for your digital products

You can review your digital attachments and adjust your fulfillment settings on the Digital Downloads app page. The options for fulfillment of a digital product are:

• Automatically create fulfillments- If you select this option, then after a successful payment, customers who purchase this product are automatically emailed a download link and the order is marked as fulfilled. Use this option for entirely digital products, such as an MP3 or a PDF.

• Manually create fulfillments- If you select this option, then you need to manually mark the order as fulfilled before a download link is emailed to the customer. Use this option when the product is a mix of a digital and physical products, such as a vinyl record with an MP3 download.

Steps:

1. From your Shopify admin, clickSettings>应用和销售渠道.

2. From the应用和销售渠道page, clickDigital Downloads.

3. ClickOpen app.

4. Click the digital product you'd like to review.

5. Click the gear icon and selectSettingsin the drop-down menu.

6. From theSettingsdialogue box, select the fulfillment option you want.

7. ClickSubmit.

If you want to useManual fulfillmentbecause the product contains a physical component, but you also want to send the digital component to the customer immediately after purchase, then you can send the customer a manual download link.

Steps:

1. From your Shopify admin, clickSettings>应用和销售渠道.

2. From the应用和销售渠道page, clickDigital Downloads.

3. ClickOpen app.

4. Click the name of the digital product that you'd like to create a download link for.

5. Click the gear icon and selectManual URLs.

6. ClickGenerate URL.

7. Copy the URL that is generated and send it to the customer. This lets the customer securely download the digital attachment.

Set a download limit

You can review your digital attachments and set a download limit on the Digital Downloads app page. A download limit controls the number of times that a customer can download a digital product.

Steps:

1. From your Shopify admin, clickSettings>应用和销售渠道.

2. From the应用和销售渠道page, clickDigital Downloads.

3. ClickOpen app.

4. Click the digital product that you'd like to set a download limit for.

5. Click the gear icon and selectSettingsfrom the drop-down menu.

6. In the text box next toTotal limit, enter the number of times that you would like the customer to be able to download this file. For example, if you enter2, then the customer can download the file twice.

1. ClickSubmit.

Modify Digital Downloads orders

TheOrderssection provides you with an overview of all orders containing digital downloads that have been purchased through your store. This section shows you:

• order number
• date and time
• customer's name
• customer's email
• number of downloads per order

Like theOrderspage in the admin, you can click each entry to view that order's details.

Each order shows you:

• customer name
• customer email
• option to resend the fulfillment email

TheOrderssection also tells you any time a download was completed, the customer's IP, as well as which browser and operating system were used to download the digital item.

Resend a download link

1. From your Shopify admin, clickSettings>应用和销售渠道.

2. From the应用和销售渠道page, clickDigital Downloads.

3. ClickOpen app.

4. ClickOrders.

5. Click the order number of the order you'd like to reissue a download link for.

6. ClickResend download email.

Cancel a download

You can deactivate a customer's download link to prevent them from being able to download the product.

Steps:

1. From your Shopify admin, clickSettings>应用和销售渠道.

2. From the应用和销售渠道page, clickDigital Downloads.

3. ClickOpen app.

4. ClickOrders.

5. Click the number of the order that you'd like to cancel the download for.

6. Under theDownload Detailsheading, clickCancel.

If you want to reactivate a customer's ability to download a digital product, then return to the order page in the Digital Downloads app and clickActivateunder theDownload Detailsheading.

Export a CSV file of orders

The CSV file export option, which is at the bottom of theOrderspage, generates a spreadsheet file of all digital orders that have been processed by the app. This means that even if the customer has not yet downloaded the product, there is still a record of the customer's order in this report.

The report includes:

• order date and time
• number of downloads
• customer's email address
• customer's first name
• checkout ID associated with the order
• customer's last name
• total number of line items in the order
• 订单总额(包括运输和税)
• SKUs included in the order
• order number (listed as title)
• date of last update

Steps:

1. From your Shopify admin, clickSettings>应用和销售渠道.

2. From the应用和销售渠道page, clickDigital Downloads.

3. ClickOpen app.

4. ClickOrders.

5. ClickExport your orders.

Edit email templates

TheSettingssection provides you with ways to personalize the emails that you send to customers. There are two email templates associated with digital products:

• Downloads ready. Customers receive this email when their digital product is ready to download.
• Attachment updated. Customers receive this email when a digital product they've purchased has been updated.

Steps:

1. From your Shopify admin, clickSettings>应用和销售渠道.

2. From the应用和销售渠道page, clickDigital Downloads.

3. ClickOpen app.

4. ClickSettings.

5. Click the name of the email template you want to edit.

6. Make the desired changes.

7. ClickSave.

Display a download link on the checkout page

You can set whether customers can download the digital product directly on the checkout page.

Steps:

1. From your Shopify admin, clickSettings>应用和销售渠道.

2. From the应用和销售渠道page, clickDigital Downloads.

3. ClickOpen app.

4. ClickSettings.

5. Next toCheckout, check or uncheck the box next toDisplay download link on checkout page.

• If you check the box next toDisplay download link on checkout page, then the customer sees aDownload nowlink on the order confirmation page. The customer also receives an email with the ability to download the file.

• If you uncheck the box next toDisplay download link on checkout page, then the customer doesn't see aDownload nowlink on the order confirmation page. Instead, they receive an email with the ability to download the file.

1. ClickSave.

FAQ about Digital Downloads

• What is the maximum file size that I can upload?
• Can I upload multiple files to the same product?
• Can I limit the number of times that a customer can download a product?
• How do I remove a digital product?
• Is there a bandwidth limit for a download?

What is the maximum file size I can upload?

The maximum file size is 5 GB. Uploading large files can seem to take a long time because many internet service providers give priority to downloads.

Can I upload multiple files to the same product?

No. You can only upload one file per product. If you need to attach more files, then you can use a.zipfile or another type of archive file that can contain files within it. You can't upload file folders.

Can I limit the number of times a customer can download a product?

Yes. You can limit the number of times each customer can download a product. This is set in the product's settings in theDashboard. To remove a download limit, set the limit to 0 (zero). SeeSet a download limit.

How do I remove a digital product?

If you delete your digital product from your products in your admin, then you also need to delete the product from the Digital Downloads app.

Is there a bandwidth limit for a download?

No. The bandwidth statistic in the app's main menu is for your information only.