Frequently asked questions about gift cards

This page was printed on Feb 26, 2023. For the current version, visit https://help.shopify.com/en/manual/products/gift-card-products/faq.

General Questions

Can gift cards be used with Shopify POS?

Yes, if your store is on the Shopify plan or higher, then you cansell and redeem gift cards on Shopify POS.

Can I sell physical gift cards with this feature?

Yes, you can. You can buy physical gift cards from the Shopify Hardware Store in theUnited States,Canada,United Kingdom,Ireland,Germany,European Union, andAustralia. Learn more aboutselling physical gift cards.

How can customers access gift cards which were misplaced or never received?

Customers can clickResend gift cardsfrom their order confirmation email. This link will only work if the order has been fulfilled.

What rules apply to gift cards?

Laws and regulations about gift cards vary based on region. To determine any regulations that apply to you, such as whether to charge tax or for how long a gift card must stay valid, consult a local tax or legal expert.

How do I share a gift card on social media?

Social media platforms might allow you to share gift card products by using the link to the product in your online store. Customers can buy a gift card from your online store to receive a gift card code.

Issuing Gift Cards

Can gift cards be issued with any initial value?

Gift cards have a maximum value of $9,999.99 USD (or equivalent in your local currency) when issued.

Can I issue a gift card without a customer purchasing it?

Yes, you can. Learn more aboutissuing gift cards.

Can I issue a gift card as a customer promotion?

Yes, you canissuea gift card without a customer purchasing it (for example, "Here's $10 off your next purchase"). However, any gift cards that are issued create a liability to provide future sales. Depending on your region's laws surrounding gift cards, you might not be allowed to add an expiry date or to limit the way in which the gift card is used. The gift card is reported in yourliabilities report.

Alternatively, you can create adiscount codefor the amount. This allows you to control the amount, use restrictions, and expiry of the promotion.

Can I apply a discount to the purchase of a gift card?

It depends. Most discounts cannot be applied to gift cards. The exception is a product specific discount where the product is a gift card. Learn how toadd a discount to a gift card product.

Can online store customers customize the amount for a gift card purchase?

No. In Shopify POS, however, you can enter custom amounts for gift cards that are purchased in person.

如果一个客户想买礼品卡在线an amount that isn't for sale on your online store, then you can instead create a draft order for the amount. After the customer pays, you can then issue a free gift card in that amount to the customer.

Using Gift Cards

Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

Can more than one gift card be used towards a purchase?

是的。一个客户可以救赎另一个礼品卡地g checkout.

Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

Can a customer pay for an order that includes a subscription with a gift card?

Yes, you can use gift cards to pay for your first payment. However, you can't use your gift card to pay for recurring subscriptions. Learn more aboutsubscriptions.

Can I apply a refund to a gift card?

是的。If your customer used a gift card to pay for the purchase, then you can apply the refund to the gift card.

If youonly refund part of an orderthat was purchased using a gift card and other methods of payment, then you can manually change the refund amount that is applied to each payment method.

If I refund a gift card, is it automatically disabled?

是的。If you refund a gift card, then it's automatically disabled. You need to specify the quantity of gift cards that you want to refund, but you don't have to restock them or refund the full amount paid.

Managing gift cards

Can gift cards be reloaded?

No, you can't reload a gift card.

How do customers check their balance?

Customers can't check their own gift card balance, but you cancheck the balanceand send the information to the customer.

Can I change the gift card image on the gift card page?

Yes, you can. Learn more aboutcustomizing gift card images.

Can I customize the gift card redemption code?

No, the 16-character redemption codes are randomized and printed by the gift card manufacturer.

Why can't I see the full gift card code after I issue the card?

Gift card codes areconsidered currency, so only the customer can see the full gift card code.

Sales channels that support gift cards

Customers can redeem their gift cards on any of your sales channels that use Shopify's checkout:

  • 欧宝体育官网入口首页
  • Buy Button
  • Facebook Shop
  • Messenger
  • Shopify POS

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