Managing gift cards

You can view, organize, and edit your issued and purchased gift cards from theGift cardspage in your Shopify admin. You can also export your gift cards to a CSV file for your reference.

Search for a gift card

You can search for gift cards by code or by customer by using the search bar on theGift cardspage. To search by the full gift card code, enter it without spaces.

Filter gift cards

You can filter gift cards on theGift cardspage. Filtering is useful when you are trying to find gift cards that match particular criteria. For example, you could filter byStatusto list all the gift cards that have been disabled.

Steps:

1. From your Shopify admin, go toProducts>Gift cards.

2. ClickFilter.

3. ClickSelect a filter..., and then select one of the following:

   • Status- displays gift cards that are either enabled, disabled, or expired
   • Balance- displays gift cards based on whether the balance is full, partially used, or empty
   • Value- displays gift cards that equal or not equal to, greater or less than a certain value
   • Issued- displays gift cards issued in a specific time period
   • Method- displays gift cards based on whether the cards were issued, purchased, or generated by an app

4. Select the specific condition for the filter.

5. ClickAdd filter.

To remove a filter, click thexnext to the filter condition.

Sort gift cards

You can sort gift cards on theGift cardspage. Sorting is useful when you are trying to find gift cards that match particular criteria. For example, you could sort byExpiry date (ascending)to view the gift cards that are closest to expiring first.

Steps:

1. From your Shopify admin, go toProducts>Gift cards.

2. Click theSort byfield, and then select one of the following:

   • Customer last name (A-Z)- displays gift cards alphabetically in ascending order by the customer's last name.
   • Customer last name (Z-A)- displays gift cards alphabetically in descending order by the customer's last name.
   • Gift code ending (ascending)- displays gift cards in ascending order by the last digits of the gift card's code.
   • Gift code ending (descending)——显示礼品卡在降序排列的last digits of the gift card's code.
   • Total balance (low to high)- displays gift cards in order of the lowest total card balance to the highest.
   • Total balance (high to low)- displays gift cards in order of the highest total card balance to the lowest.
   • Date created (newest first)- displays gift cards in order by the date the card was created, starting with the most recent.
   • Date created (oldest first)- displays gift cards in order by the date the card was created, starting with the oldest.
   • Date edited (newest first)- displays gift cards in order by the date the card was edited, starting with the most recent.
   • Date edited (oldest first)- displays gift cards in order by the date the card was edited, starting with the oldest.
   • Expiry date (ascending)- displays gift cards in ascending order by the expiry date.
   • Expiry date (descending)- displays gift card in descending order by the expiry date.

The list updates based on your selection.

View a gift card's detailed information

You can view detailed information about a gift card by clicking the gift card code.

From the gift card details page, you can review information about the gift card, including its remaining balance, the order number associated with the gift card, the name of the customer who ordered the gift card, and its expiration date.

You can view the history of events associated with the gift card in theHistorysection.

Disable a gift card

You can disable a gift card from its details page.

Steps:

1. From your Shopify admin, go toProducts>Gift cards.

2. Click the gift card code for the gift card that you want to disable.

3. ClickDisable gift card.

Email a gift card to a customer

When a customer loses a gift card code or needs a balance update, you can email an updated gift card to its original customer.

Steps:

1. From your Shopify admin, go toProducts>Gift cards.

2. Click the gift card code for the gift card that you want to resend.

3. ClickResend gift card.

Export your gift card products to a CSV

You can export your gift cards to a CSV file to view their details in a spreadsheet. This can be useful for reviewing information about outstanding balances, or for other records. You can't import the gift card CSV to create gift card products. The gift card CSV contains the following information about your gift cards:

If you export up to one page of gift cards (up to 50 gift cards), then the CSV file is downloaded by your browser. If you export more than one page of gift cards (51 or more gift cards), then the CSV file is emailed to you. If you aren't the store owner, then the file is sent to the store owner's email as well.

Steps:

1. From your Shopify admin, go toProducts>Gift cards.

2. ClickExport.

3. In the dialog, select from the following export options:

   • Current page: to export the gift cards on the visible page of the list
   • All gift cards: to export all your gift cards
   • Selected gift card: to export the gift cards that you have checked
   • Current Search: to export a list of gift cards with a search or filter applied

4. If you are planning on opening your CSV file in Excel, Numbers, or another spreadsheet program, then clickCSV for Excel, Numbers, and other spreadsheet programs. Otherwise, clickPlain CSV file.

5. ClickExport Gift Cards.