Chipper 2X BT card reader

The Chipper 2X BT card reader is an EMV-compliant card reader that connects wirelessly using Bluetooth to your iOS devices. You can use the Chipper 2X BT card reader to accept tap, chip, and swipe payments with the Shopify POS app.

Chipper 2X BT card reader requirements

To use the Chipper 2X BT card reader, you need to meet the following requirements:

• a store based in the United States
• Shopify Paymentsactivated as your retail store's payment provider
• the Shopify POS app

Shopify POS应用程序使用以下德维克es:

Supported payment types for the Chipper 2X BT

In the United States, you can use the Chipper 2X BT card reader to accept payments from the following payment types:

• Visa and Visa Debit
• Mastercard and Mastercard Debit
• American Express
• Discover
• Apple Pay
• Google Pay
• Samsung Pay

Where to buy the Chipper 2X BT card reader

The Chipper 2X BT card reader is available from the Shopify Hardware Store insupported countries.

Power the Chipper 2X BT card reader on and off

To turn on the Chipper 2X BT card reader, press and release its power button. The status light indicator turn on, wait until the status light turns blue. If you've alreadypaired and connectedthe reader with your POS device, then the reader automatically reconnects to the device.

The Chipper does not have a sleep mode akin to our other readers. Rather, after 30 seconds of inactivity, the Chipper 2X BT card reader will go into standby mode. The reader stays connected to your iOS device while in standby mode and automatically exits standby mode when you resume activity. In order to resume activity, you need to press and release the power button use the card reader again. If you press and hold the power button for 4 seconds or more, then the reader resets any Bluetooth pairing that it had, and you need to pair the card reader with the devices again. The reader automatically turns off after 10 hours of inactivity. To turn the reader off manually, press and hold the power button until the status light goes out. You don't need to turn the reader off to conserve power.

Charge the Chipper 2X BT card reader

You can charge the Chipper 2X BT card reader by using the USB cable that's supplied with it. To charge the reader, plug the small end of the USB connector into the card reader, and then plug the large end into a phone charger or computer.

The Chipper 2X BT card reader takes 3-4 hours to charge fully. After the reader's fully charged, its battery should last for a week of selling.

When the Chipper 2X BT has a low battery charge, the status light turns red.

Pair and connect the Chipper 2X BT card reader to your POS device

To use the card reader with Shopify POS, you need to pair the reader with your device through Shopify POS. After the reader and device are paired, the reader automatically connects to the device whenever both are turned on and in range of each other.

Steps:

1. To turn on the card reader, press and release the power button.

2. In Shopify POS, tap≡>Settings>Set up hardware.

3. TapCard reader.

4. On theSelect Readerpage, tapChipper 2X BT.

5. Press and release the power button. The LED status light indicator flashes blue when the card reader is ready for pairing.

6. When the card reader appears beneathAvailable card readers, tapConnectbeside the name of the card reader.

Unpair the Chipper 2X BT card reader from your POS device

You can only use the Chipper 2X BT card reader with one device at a time. If you want to use the card reader with another device, then you need to first unpair it from its current device.

Steps:

1. From Shopify POS, tap≡, and then tapSettings.

2. TapManage connected hardware.

3. Tap the name of your connected card reader.

4. TapForget card reader.

Accept a tap payment with the Chipper 2X BT card reader

您可以使用爽朗的2 x BT card reader to accept contactless tap payments.

Contactless payments can be limited to purchases under a specified amount depending on the payment type. To make purchases for larger amounts, or if your customer has exceeded their tap limit, your customer caninsert the card.

Steps:

1. From the Shopify POS, tapCheckout. If the Chipper 2X BT card reader is connected and ready, then it displays the instructionTap, insert, or swipeat the top of the screen.

2. Tap the contactless payment card or device on the face of the card reader and hold it in place until the four blue status light indicators on the front of the reader light up. When Shopify POS displays aPayment receivedmessage, then the transaction is complete.

Accept a chip payment with the Chipper 2X BT card reader

您可以使用爽朗的2 x BT card reader to accept chip card payments.

Steps:

1. From the Shopify POS, tapCheckout. If the Chipper 2X BT card reader Reader is connected, then it displays the instructionTap, insert, or swipeat the top of the screen.

2. Allow the customer to tap, insert, or swipe their card. The card should be inserted with the chip facing down towards the front of the reader.

3. If an account selection is required, then the customer must select whether they're using their checking or savings account. The customer might also be prompted to select which language to complete the transaction in.

4. When the transaction is successful, choose whether to provide a receipt, and then tapStart new order. The customer can now remove their card.

Accept a swipe payment with the Chipper 2X BT card reader

您可以使用爽朗的2 x BT card reader to accept swipe card payments.

Steps:

1. From the Shopify POS, tapCheckout. If the Chipper 2X BT card reader Reader is connected, then it displays the instructionTap, insert, or swipeat the top of the screen.

2. Allow the customer to tap, insert, or swipe their card. The card should be inserted with the chip facing down towards the front of the reader.

3. When the transaction is successful, choose whether to provide a receipt, and then tapStart new order. The customer can now remove their card.

Troubleshoot the Chipper 2X BT card reader

If your card reader isn't working, then investigate the problem using the following steps:

1. Verify that youmeet the requirementsto use the Chipper 2X BT card reader.

2. Verify that you have an internet connection. Shopify POS needs to connect to the internet through Wi-Fi or your device's cellular data to process payments. If you can't connect to the internet, then you need to use a different payment type while you're offline.

3. Verify that your device has Bluetooth enabled and that the card reader is showing as connected in the Shopify POS hardware settings. If the card reader isn't showing as connected, then trypairing the card readerwith your device.

If your card reader's still not working, then send a report to Shopify Support by tapping≡>Support>Send a Report. Support will contact you after the report has been submitted.

Troubleshoot a card reader update

If you're updating the card reader through your Shopify POS app and the update freezes, then you must pair the card reader to a different device and try again.

Steps:

1. Unpairthe card reader from your current device.
2. Pairthe card reader to a secondary device that has the Shopify POS app installed.
3. Complete the card reader update.
4. Unpairthe card reader from the secondary device.
5. Pairthe card reader to your primary device to process transactions.

Troubleshoot payment acceptance

If your card reader appears to be working, but isn't processing payments, then investigate the problem using the following steps:

1. Make sure that you'reinserting the card correctly.

2. 力退出Shopify POS应用程序,然后关闭the device. Turn the device back on, open Shopify POS, and make sure that the card reader has reconnected. When the card reader's status light shows that the reader is connected, try another test order.

3. Attempt a pinhole reset of your reader. The pinhole is located on the bottom of the reader, next to the charging port. Insert a thin pointed object, such as the end of a paper clip, into the hole and press down for five seconds to reset the reader.

4. If your card reader is still not working, then from your Shopify POS app, send a report to Shopify Support by tapping≡>Support>Send a Report. Support will contact you after the report has been submitted.