Frequently asked questions

Find answers to common questions about Stocky.

Can I sync cost prices between Shopify and Stocky?

Yes, cost prices sync between Shopify and Stocky. To update cost prices, in Stocky selectPreferences > Syncing. To update prices from Stocky to Shopify, clickSync average costs to Shopify. To update prices from Shopify to Stocky, clickSync cost prices into Stocky.

Can I use the custom fields I create in Stocky in my Shopify admin?

No. Stocky's custom fields can be used only within Stocky.

How does Stocky round numbers?

Stocky rounds all numbers to two decimal places, and then adds each line item to provide a total. If you need to change the total of an invoice to match an external accounting software, then you can use the调整field in any invoices.

Why is Stocky not syncing with Shopify?

There are two common situations that stop Stocky from syncing with Shopify:

• unable to connect with the Shopify API
• a change in your variant ID

Unable to connect with the Shopify API

If the Shopify API is unavailable or returning an error when Stocky tries to update your stock levels, then wait five minutes and try syncing again.

If the sync issue doesn't resolve, then it might be due to a change in your product's variant ID. Follow the guide in the next section to fix the error.

A change in your variant ID

Every product and variant in Shopify has its own unique ID, which is called avariant ID. Stocky communicates with Shopify using this unique ID. Even when you delete a product, Stocky continues to associate with the same variant ID. For example, some apps orimporting products in bulkcan delete and create the same product, which changes the variant ID. When this happens, Stocky can't find the variant ID of the deleted product and fails to sync with that product's information.

If your purchase order (PO) in Stocky has a deleted product, then you need toedit the POto remove the deleted product and add the new product with the new variant ID. After you edit the PO, Stocky is able to sync again.

To avoid making changes to your variant IDs, follow these best practices:

• When youupdate productsin Shopify, don't delete the product and create a similar one. Always edit the original product to ensure that the variant ID remains the same.
• When you import products in bulk in Shopify, make sure to always clickReplace any current products that have the same handleto maintain the same variant IDs for your products.

If you're not performing any actions that can affect your variant ID, then one of your other apps might be causing the sync issue.