Reship your fulfillment

If you want Shopify Fulfillment Network (SFN) to reship the fulfillment for your Shopify order, for example due to loss, then you need to duplicate the original order so that the customer can receive the new shipment notification emails.

You can make the order free by providing a 100% discount and free shipping. You can label the order as a reshipment through a tag or order note so that it's clear why the order was made.

Steps:

1. From your Shopify admin, go toOrders.
2. Click the order that you want to reship.
3. ClickMore actions, and then clickDuplicate.
4. Add additional details to the order:
   1. ClickAdd shippingand then choose a shipping rate. To not charge any shipping fees, selectFree shipping.
   2. Optional: ClickAdd discountand then apply a 100% discount.
   3. Optional: InTags,add a tagabout the order being a reshipment, such asReshipmentorReorder.
   4. Optional: InNotes, add a note about the order being a reshipment.
   5. Optional: ClickTaxesto adjust any tax settings for the order.
5. 完成order by doing one of the following:
   • To create the order without charging the customer, clickMark as paid, and then clickCreate order.
   • To send the customer an invoice for the order, then clickSend invoiceand complete the email.
   • To charge the customer's credit card for the order, then clickPay by credit cardand enter the payment details.
   • To receive payment outside of Shopify, then clickMark as pending, choose the type of payment, and then clickCreate order.