Resolving shipping address errors

When Shopify Fulfillment Network (SFN) receives a fulfillment request for an order, it checks the order's shipping address for any formatting that might cause shipping issues. If there are issues with the format of your order's shipping address, then SFN can’t print a shipping label andthe fulfillment request is declined.

To learn how to monitor for declined fulfillment requests, refer toaccessing orders with declined fulfillment requests.

Theorderpage in your Shopify admin displays any shipping address errors and explains the issue. You need to resolve all of a fulfillment request's shipping address errors before the request can be processed by SFN.

Resolve shipping address errors

To resolve shipping address errors, you make the required changes in your Shopify order, manually request a new fulfillment

Steps:

1. From your Shopify admin, go toOrders.
2. Click the order that has a declined fulfillment request due to an invalid address.
3. In theShipping addresssection, clickEdit.
4. Make any necessary corrections to the shipping address, and then clickSave.
5. In theRequest declinedsection, clickRequest fulfillment.
6. ClickSend fulfillment request.

A new fulfillment request is sent to SFN and the fulfillment status updates to在进行中.

Reasons for shipping address errors

The following are common address issues that can cause a fulfillment request to be declined.

Missing address information

If there's a required information missing from your order's shipping address, then your SFN orders display an error in one of the following formats:

• Address line 1 is required.
• City is required.
• Postal code is required.
• State or province is required.
• Country is required.
• Name is required.

A phone number is required for international orders

If you are shipping internationally and your order's shipping address doesn't have a phone number, then your SFN orders display theA phone number is required for international orderserror.

International customs offices and carriers require a phone number to communicate any issues or questions regarding an order. If you're shipping internationally, then you need to add a phone number to your order's shipping address.

To avoid this error in the future,edit yourCheckoutsettingsto make phone numbers mandatory.

Wrong postal code format

To resolve zip and postal code issues, make sure your postal code is in accurate format. You can use external tools to check your postal code, for exampleSmartyStreets address validator.

The city field contains a postal code

If theCityfield contains a postal code, then the following error message is displayed on your SFN order:

This order's shipping address isn't valid: city field contains postal code.

You need to remove the postal code from theCityfield and make sure that theZIP codefield contains the postal code.

Name has too many characters

If theNameorCompanyfield has too many characters, then your SFN orders display an error in one of the following formats:

• Company must have fewer than X characters.
• First name and last name must have fewer than X characters combined.
• First name, last name, and company name must have fewer than X characters combined.

You can reduce the characters in theNamefield by removing the following text:

• 注意orATTN
• name titles such asMR,MRS,DR, orPHD

You can reduce the characters in theCompanyfield by shortening the company name and keeping it recognizable. For example,The Seventy Sixth Street Bakery Companycan be edited to76th St Bakery Company.

Address has too many characters

If theAddressorZIP codefield has too many characters, then your SFN order displays an error in one of the following formats:

• Address line 1 must have fewer than X characters.
• Address line 2 must have fewer than X characters.
• City must have fewer than X characters.
• Country must have fewer than X characters.
• Postal code must have fewer than X characters.
• City must have fewer than X characters.
• State/province must have fewer than X characters.

You can decrease the number of characters by entering apartment details in theApartmentfield, and by using the following abbreviations for street type and cardinal direction:

Military and diplomatic address must follow guidelines

If you are shipping to a military or diplomatic destination and your order's shipping address doesn't follow US Military mail guidelines, then your SFN orders display theFor military and diplomatic mail, city must be one of APO, DPO, or FPOerror. The acronyms in this error message have the following meaning:

• 7月: Air or Army Post Office,
• DPO: Diplomatic Post Office
• FPO: Fleet Post Office.

To make sure that your military and diplomatic mail is sent without delays, confirm that your order's shipping address format satisfies the following guidelines:

• TheNamefield must contain the recipient’s full name, rank is optional.
• TheAddressfield must include the recipient’s unit and box number in the following format:
  • Air Force (APO): PSC # Box #
  • Army (APO): Unit # Box #
  • Embassy (DPO): Unit # Box #
  • Navy (FPO): Ship # Hull #
• TheCityfield must contain either7月,DPO, orFPO路由包的military mail instead of international mail. The city shouldn't be the actual destination city or to the Military Post Office (MPO).
• TheStatefield must be eitherAA(Armed Forces Americas),AE(Armed Forces Europe), orAP(Armed Forces Pacific). The state shouldn't be the actual destination state.
• TheZIP code字段必须是一个军事邮政编码,而不是桌子ination postal code or billing zip code. Military postal codes are matched to the state code in the following format:
  • AA state zip code begins with 340
  • AE state zip code begins with 090-099
  • AP state zip code begins with 962-966
• TheCountryfield must beUSorUnited States.

For examples of correctly formatted military mail addresses, refer to the following table: