Fraud Protect and chargebacks

With Fraud Protect activated, the chargeback process varies depending on whether the order is protected or not, and the reason for the chargeback. Since a majority of orders are protected, you'll have to worry about chargebacks less often.

The types of chargebacks you might encounter arefraudulent chargebacks on protected orders,fraudulent chargebacks on unprotected orders, andother types of chargebacks on protected or unprotected orders.

欺诈保护订单退款

Fraudulent chargebacks are the most common type of chargeback, and occur when the cardholder claims that they didn’t authorize the charge (for example, because their card was stolen).

If a fraudulent chargeback is made on a protected order, then Shopify reimburses the full disputed amount and the chargeback fee to you, and handles the chargeback process on your behalf. You don't need to do anything.

Fraudulent chargebacks on unprotected orders

If a fraudulent chargeback is made on an order that isn't protected, then the chargeback process is the same as thetypical process. The disputed amount and the chargeback fee aren't reimbursed to you unless the credit card company resolves the dispute in your favor.

为铁道部e information on responding to chargebacks on unprotected orders, refer toManaging chargebacks and inquiries.

Other types of chargebacks on protected or unprotected orders

While fraudulent chargebacks are the most common type of chargeback, customers can also dispute a payment on their credit card if they claim they didn’t receive the product, or if they believe the product was defective, damaged, or not as described. Fraud Protect doesn't protect against these types of chargebacks.

为铁道部e information on responding to chargebacks that aren't covered by Fraud Protect, refer toManaging chargebacks and inquiries.