Installing and accessing Shopify Inbox
After you install Shopify Inbox on your Shopify store, you can access your conversations on the web, or install the app on your iOS or Android device. Customers can start a conversation from your online store chat or through theShop app, and you can read and respond to your customers messages from your desktop, or by using the Shopify Inbox app on your iOS or Android device.
On this page
Permissions requirements
The permissions that your store's staff members are given determine which features of Shopify Inbox they can use. For more information, refer toShopify Inbox staff permissions.
iOS 14 permission requirements
If you have updated your device to iOS 14 or higher and use third-party Shopify apps, then you might need to enableCross-Website trackingin your iOS settings.Cross-Website trackinglets third-party Shopify apps that you have installed in your Shopify admin stay connected in Shopify Inbox, Shopify Point of Sale, and the Shopify mobile app.
To enableCross-Website tracking, complete the following steps:
- Open theSettingsapp on your device.
- 利用Shopify,Shopify POS, orShopify Inbox.
- EnableAllow Cross-Website Tracking.
Install Shopify Inbox on your Shopify store
To use Shopify Inbox, you need to firstinstall the app on your Shopify store. For details on how to install an app, refer toInstalling apps.
After you install the Shopify Inbox app to your store, you can set up your聊天洞穴ings and appearanceandconfigure your inbox settings.
Access Shopify Inbox to manage messages
After you install the Shopify Inbox app on your store, you can access and manage your messages on a desktop computer, or you can download the Shopify Inbox app for iOS or Android. You can access you conversations in any of the following ways: