Why is the Exchange marketplace app being decommissioned?
Shopify’s top priority is doing what is in the best interest of our merchants. After November 1, 2022, we are recommending merchants use other marketplaces for buying or selling their commerce brands.
What will happen if I’m in the middle of negotiating a sale when Exchange is sunset?
Any sales not completed by November 1st, 2022 will be voided and the seller will remain the owner of that business. Merchants in the process of selling a business must finish the sale and transition of the store to the new owner by November 1st, 2022. There will be no exceptions for stores that are not sold by this time. This app will be fully decommissioned upon this date and will no longer be accessible to merchants. All the data and listings on the app will be deleted. We'd encourage merchants to exchange contact information with any buyers they may be currently discussing sales with.
How can I see my transaction invoice?
Transaction invoices can be viewed any time by going to Escrow.com. Once there, click on the completed transaction and thenView Invoice. A new page will open with the invoice.
I'm in the process of selling my store, what will happen on November 1st, 2022 if the sale and transfer isn't complete?
It is imperative that merchants in the process of selling a business finish the sale and complete the transition of the store to the new owner by November 1st, 2022. There will be no exceptions for stores that are not sold by this time. This app will be fully decommissioned upon this date, all the data and listings on the app will be deleted and will no longer be accessible to merchants. Merchants should exchange contact information with any buyers they may be currently discussing sales with.
Who will be transferring ownership?
Exchange Support will continue to own account ownership transfers up until the November 1st, 2022 sunset date. After November 1st, 2022 no further sales on Exchange will be processed meaning no additional ownership transfers will be required. After November 1st, 2022 merchants will need to work outside of Exchange to complete the transfer. It is best to follow the steps in the Managing staff help doc