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Sales Process Lead

  • Americas
  • Sales and Account Management

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:
  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

About the role

Shopify's Revenue Operations team is looking for a highly motivated and experienced Sales Process leader who will manage a team of sales process specialists focused on the design, build, deployment, and optimization of sales processes and workflows executed in our core sales applications (such as Salesforce). The Sales Process Lead is responsible for improving productivity and efficiency of sellers at Shopify through business process optimization, and hunting for opportunities to streamline and automate manual workflows. You are the expert in the room on sales process and can connect the dots across interdependencies from data, to people, to process:

In this role duties include but are not limited to:

  • 导致收入业务销售过程论述tion team of Revenue Operations Specialists responsible for designing, enabling, and guiding a simplified sales process that enhances resource productivity, accelerates merchant value, and enables forecast triangulation.
  • Oversee a team and prioritize, allocate resources, own the results the team delivers, and manage team performance
  • Evolve the sales process from its current state to a state of intelligent guided selling with integrated deal accelerators and advanced sales plays.
  • Align sales process and systems with variable metrics to ensure data consistency, increase confidence in payout, and reduce audit burden.
  • 开发销售资产策略以支持引导选取ling and define technology requirements to manage and surface assets at key points in the sales process.
  • Build streamlined qualification processes for both inbound and outbound sales motions.
  • Partner with sales team members and leaders to understand sales process pain-points and gaps that can be improved with process, tooling, automation
  • Partner with internal tooling, revenue operations, and data functions to represent sales business requirements as new or updated tooling is deployed
  • Drive the mapping of end-to-end sales processes that detail out workflows across people, process, and sales applications
  • Identify opportunities for process improvement and work closely with regional Revenue Operations teams to develop and prioritize sales process improvement opportunities

Qualifications

  • Successful candidates typically bring 8+ years of experience in sales process design and optimization, revenue operations, go-to-market strategy, sales IT application deployments
  • Proven experience leading teams, managing and prioritizing process projects, and growing careers of revenue operations professionals
  • Strong communication, leadership, and relationship-building skills.
  • Revenue Systems and Process Experience - You’ve seen what good looks like for global B2B / SaaS sales processes and workflows and understand interdependencies across marketing, sales development, field sales, post sales and overlay sales teams.
  • Experience building and optimizing sales processes in CRM and sales engagement technology (e.g. Salesforce, Salesloft, Gong, etc)
  • Thrive on change - Commerce is always evolving, Shopify is ever-changing, and change is constant.
  • You love your craft - You have a demonstrated ability to influence and drive alignment and action with stakeholders across sales leadership, finance, data science, marketing, and revenue operations
  • Merchant obsessed - You are customer-focused and do the right things the right way every time.

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. And remember, we want to know what you’re really interested in building and why you want to build it at Shop, so please give us as much detail on this as you’d like in the answers on the next page.

All your information will be kept confidential according to EEO guidelines

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across Americas where Shopify is hiring. Learn more here: //www.theturtleeffect.com/careers/work-anywhere

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at ourSustainability Reportto learn more about Shopify's commitments.

The shape of a Shopify career

Ben joined Shopify as a frontline Support Advisor with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.

Our mission as a company is to spread entrepreneurship and help individuals become their own bosses and take control over their lives. I truly believe this mission and value in extreme personal growth and development extends to what’s expected as a Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your own hands, a lot of your day-to-day is too, which can be jarring for many people. To thrive here, you need to be someone who’s willing to take big bets on yourself and figure things out on your own.

Ben Cox
Director, Support & CX Engineering

Ben’s growth trajectory

2014-2016

  • A support advisor for 2 years
  • Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
  • Eventually became a software dev

2017-2019

  • Helped launch first finance product for merchants
  • Became senior dev and launched new support contact centre
  • 领导一个团队作为一个开发经理

2020-2022

  • Scaled a team from 4 to 60+ as a senior dev manager
  • Became Director for Support and CX Engineering

We hire people, not resumes. If you think you’re right for the role, apply now.