P2B Complaint Form

This form is designed to enable E.U.-based Merchants who use the P2B Services (as defined below) to lodge a complaint under the “Regulation (EU) 2019/1150 of the European Parliament and of the Council of 20 June 2019 on promoting fairness and transparency for business users of online information services” (“P2B监管”) concerning: (a) Shopify’s non-compliance with the P2B Regulation, (b) Technological issues directly related to Shopify’s provision of the P2B Services, and (c) measures taken by Shopify in respect of its provision of the P2B Services which have affected your business.

“P2B Services”mean the core Shopify services that enable E.U. based Merchants to host their online Store(s) in order to sell products and services to consumers located in the E.U. and which services are subject to the P2B Regulation.

Shopify is only able to process complaints submitted by EU based merchants who use Shopify’s P2B Services [please see theShopify Supplementary Terms of Servicefor additional details]. If the P2B Regulation does not apply to the Shopify services you use, then this form should not be used to submit your complaint.

Concerns about Shopify’s compliance with its obligations under the P2B Regulation

Your contact information

Electronic Signature

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Thank you for your submission.

Technological issues directly related to Shopify’s provision of the P2B Services

Your contact information

Electronic Signature

Typing your name in the box below will act as your electronic signature.
Thank you for your submission.

Measures taken by Shopify in respect of its provision of the P2B Services which have affected your business

Your contact information

Electronic Signature

Typing your name in the box below will act as your electronic signature.
Thank you for your submission.