Today’s shoppers spend upward oftwo hourson social media daily, interacting with influencer posts, brand content, and ads. Ecommerce businesses can use features on these social selling platforms to market and sell to these shoppers by meeting them where they are.
Thanks to social selling, sales through social media platforms hit$992 billionin 2022.Data indicatesthat even B2B buyers use social media to help them make purchase decisions.
Here, learn the benefits of social selling—and which social selling platforms are available on Shopify.
✂️ Shortcuts
What is social selling?
Social sellingis a strategy that engages with potential customers on onlinesocial media platforms。
It departs from the traditional advertising andsales processby promoting direct interactions between businesses and customers. Social selling involves publishing posts, replying to comments, andlive sellingon livestreams to build trust with your potential buyers.
Most social selling takes place on leading social media networks such as Instagram, TikTok, and Facebook. Brands can also leverage social selling on social-media-adjacent sites like YouTube, Reddit, and Pinterest. For business-to-business (B2B) networking and social selling, LinkedIn dominates.
How does social selling work?
If you’re thinking about social selling for your business, start by setting up branded accounts on the biggest social media platforms—or consider partnering withsocial media influencersin your niche who already have an audience.
成功的社会销售是创造的关键content that resonates with a hyper-specifictarget audience。Your content should demonstrate that your business shares your customers’ perspectives and values. Remember, it’s not just about posting, but also about engaging—join conversations, follow trends, and respond to direct messages.
Your aim should be to build an ongoing relationship with potential buyers. Social selling isn’t just about making sales, but about lead generation and the wider growth of your brand.
What are the benefits of social selling?
There are three major benefits to embracing a social sales strategy:
1. Social selling opens new market opportunities
Buyers (particularly those in younger generations) who spend more time on social media are more likely to engage with content posted on platforms. They’re also more likely to call social media animportant factorin making a purchase. That’s why social selling is a reliablesales funnelfor brands hoping to reach these customers.
2. It teaches you about your customers
A key aspect of social selling issocial listening, the process of monitoring social media to learn more about customer preferences and behaviors. Marketing teams monitor how consumers engage with social posts and what content gains traction in comment threads.
Sales teams can monitor public discussions about your products or services for opportunities to join the conversation. If users are reporting issues or have questions about your product, you may be able to offer live support.
Even if social media conversations don’t directly mention your business, active social listening provides a way to keep up with trending topics and gives you options for appearing in user timelines.
If you have an engaged social media following, why not ask them directly for their opinions?Most social platforms have survey tools that you can use to gauge customer interest in potential product updates or new launches.
3. It builds your brand equity
Whether you’re promoting your company or yourpersonal brand, social selling lets you play the long game and build relationships with your target audience.
Both individuals and B2B clientsprefer retailers with whom they have an existing relationship。Start by posting meaningful content and engaging in sincere discussions. In time, you’ll build a positive reputation among your audience.
Reach customers everywhere they are with Shopify
Shopify comes with powerful tools that help you promote and sell products on Facebook, Instagram, TikTok, Google, and YouTube, from one back office. Make sales on multiple channels and manage everything from Shopify.
Explore Shopify’s sales channels10 popular social selling platforms and tools available on Shopify
- Facebook & Instagram
- Social Connector
- Instagram Shop & Facebook Shop
- Google & YouTube
- TikTok
- Instafeed
- Sales Navigator
- TikTok & Insta Feed
- TagEmbed
Social selling platforms offer tools for brands that engage insocial commerce。他们允许用户发布和销售社会读出a sites. Many social selling platforms are optimized for specific social platforms and contain analytics features for tracking content performance. Here are 10 popular social selling platforms on theShopify App Store。
1. Facebook & Instagram
The officialFacebook & Instagram应用Shopify机器人让你连接你的商店h social media platforms and manage orders from your Shopify admin dashboard. You can set up in-app shopping (including checkout), add data-tracking pixels, and create ads. The app also provides insights into your top-performing content and products to help you stay focused on your strengths.
2. Social Connector
Social Connectorby CedCommerce is a popular third-party app in the Shopify App Store. It syncs your Shopify store with Facebook, Instagram, and other social sites, taking advantage of how Meta has unified selling across its two platforms. The app lets you do everything from planning marketing campaigns and collecting data to conducting sales and monitoring inventory.
3. Instagram Shop & Facebook Shop
Instagram Shop & Facebook Shopby Biobiogo is a third-party tool designed to let customers shop and pay without leaving Instagram and Facebook. Whenselling on Instagram, use this app to add acall-to-actionto your posts, schedule content, and automate replies.
4. Pinterest
Pinterest’s official Shopify app lets you connect your Pinterest account with your Shopify store and post product pins—the platform’s integrated ads. You can sync your entire product catalog through the integration to make every product pinnable.
5. Google & YouTube
Google & YouTubeby Google is a Shopify app designed to facilitate social selling across Google Search and YouTube videos. Using the app, products from your Shopify store are synced with theGoogle Merchant Center, so they can be featured on Google shopping listings and under relevant videos.
6. TikTok
Target the #TikTokMadeMeBuyIt hashtag with theTikTokapp for Shopify, made by TikTok. Use the app to create and manage ads on the platform and sync your Shopify store with activity on TikTok Shop—the platform’s internal selling tool.
7. Instafeed
Instafeedby Mintt Studio gives you options for posting content from your Shopify store on Instagram. You can useInstagram Reels, video posts, or still photos to create shoppable Instagram feeds.
8. Sales Navigator
Sales Navigatorby LinkedIn provides access to theSocial Selling Index—LinkedIn’s proprietary profiling tool for canvassing its large user base of employees and companies.
9. TikTok & Insta Feed
Also available in the App Store,TikTok & Insta Feedby CheckIt brings your Shopify store to TikTok through shoppable video feeds that showcase your products. A large call-to-action button persuades viewers to purchase items featured in your videos.
10. TagEmbed
Instead of bringing your Shopify storefront to social media, add social content to your web store withTagEmbed。The app lets you embed social media feeds and Google customer reviews into your website to increasesocial proof。
Ready to create your first business? Start your free trial of Shopify—no credit card required.
Social selling platforms FAQ
What are examples of social selling?
Social selling is a form of online sales that occurs on social media and platforms that host user-generated content. When you sell products on Facebook, Instagram, or TikTok, you’re social selling. You can also use these platforms to build your brand’s reputation and steer potential customers to your website.
How does someone start social selling?
To start social selling, create business accounts on leading social media platforms like Facebook, Instagram, TikTok, and LinkedIn. Many platforms will let you sell products directly, but you can also choose to direct customers to your own website. Social selling tools integrate your online store with social sales channels, so you can manage everything from one place. Social selling involves consistently posting content that engages your target customer base. Participate in comment threads, reply to direct messages, and partner with influencers to promote your products.
What are the 5 C’s of social selling?
The 5 C’s of social selling are:
- Create:Create a brand that showcases the uniqueness of your products. This is the first step in attracting potential customers to your profile.
- Connect:Connect with the right audience. Use native or third-party social media analysis tools to find potential customers, influencers, and other relevant accounts to your industry.
- Content:分享有价值的相关内容。创造高品质因数uality content helps establish your authority in your field.
- Converse:Engage in conversations with your followers. Respond to comments, answer questions, and participate in discussions. This helps to build consumer trust.
- Convert: Convert your social media interactions into sales. Once you’ve built relationships and established trust, you can guide your prospects through your sales funnel.